1st Experience: I needed to adjust my org order. I followed up on my revised order numerous times & everytime I called they were reading off of the org order & not the revised one. Also, when I called they promised to call back & never did. After 4 wks of unnecessary stress, I rcv’d my order & it was wrong (wrong sizes, fabric and even short items). On top of paying CLS for items I couldn’t use I had to now rent linen
thanks to their incompetence.

2nd Experience: CLS sent me another wrong order. Apparently they stopped receiving the fabric I ordered & sent me a replacement that they thought looked the same. It clearly was not the same! So again I had to rent
linen. I sent back all items w- issues written in detail & asked for an exchange or my money back. I also sent them a sash for them to use as a swatch. 3 wks later I
heard nothing, so I called. The owner said that he didn’t recall receiving my items & would call me back as soon as he was done searching for it. When I was finally able to communicate with the owner on some intellectual level, he said he misplaced my sash and could not give me an exchange since they no longer carried the fabric I wanted. He said that he would refund me, which I have not rcv’d & would send me all
the sashes he could find in hopes that one of them would be mine. I rcv’d the
packet with the sashes and not one of them was mine. His note to me was that if none of the sashes were mine, then to seek another vendor elsewhere.
Resolution Sought: Take better care of their customers. Purchase a Steno Pad and take notes, act like they care about the customers needs and concerns. Follow up with the customer, call them back, aknowledge their existance. Send the correct
order and not what you think they would want.