July 25, 2010-CUSTOM TELECONNECT IN LAS VEGAS IS A SCAM AND EVERYONE SHOULD KNOW THIS!!
My son called me collect from a payphone in Kansas City, MO, I had not heard from him all night so of course I was worried about him, I received a collect call on my cell phone stating it needed a credit card to allow the call to go thru. After about 4-5 times of trying to enter my card info and being hung up and called back the call finally did go through. I spoke to my son initially the first time for 3min and then our call was disconnected, my son had to call me back and again i had to enter my credit card info to allow the call through, that time I spoke with him for about 6mins total. Mind you there was never a recording of how much the charges would be or anything! On 7/28/10, I was checking my account online and found there were 3 charges from Custom Teleconnect. 2 of them were dated on 7/25 for $20.41 each, and then there was 1 charge for 7/27 $48.61!! needless to say I was pissed off, I contacted the Teleconnect and spoke to a lead supervisor Lena Smith, ID 3100, from Texas who advised me that the $20.41 charges were credit card verification charges and that the actual charges for the calls were $48.61! I can not believe that it costs that much!! She says that this is all legal with the FCC and the PUC in my state, I find it hard to believe and plan to make everyone aware of this company and their scam of charges so that no one else is a victim.
Sincerely Yours,
Tristesse Obermann
Kansas City, MO

CUSTOM TELECONNECT INC LAS VEGAS NVUS Telecommunication Services -$31.24
CUSTOM TELECONNECT LAS VEGAS NVUS Telecommunication Services -$21.14

These are the charges that I received for a single collect phone call from my daughter who is in treatment. I was given no information as to how much I was going to be charged for the call so that I could decide whether to accept it or not. This is outrageous, is anything at all being done about this company? Has anyone successfully disputed charges from this company? I cannot afford over $50 for a single phone call!

My names are Omonigho Joshua Onoge. It just came to my notice as of today 01/01/2010 that the above named company charged my chase card when i never authorized the charges, the total amount chargedto my card is $124.68, now my bank is going charge me fur unsufficient fund for the checks i wrote, and i expect them to pay those fees also, because i won't hold back taking this to the FBI.

Made a call using my debit call to my mom when night time rates applied on 03/03/21009. Call lasted less than 5 min. When I arrived at home I checked my account on-line and a charge for $20.00 was placed against my card. On 03/04/2009 my card was charged another $13.45 making the total charge of $33.45 for a call lasting less than 5 minutes. If they think I am going to pay that, the C.E.O. needs to admit himself/herself to a treatment facility. My bank has been alerted and is disputing these charges. If the company refuses to reduce the amount my bank is refund this amount to my account, then challenge this in court on my behalf. Thank God for Bank of America and their willingness to support their customers.

A "collect" call billed as a third party on my regular phone service amounting to $125.00. Never received such a call - explained to no avail to customer service rep.
Asked her if it came in to answering machine or voice mail is it possible it could have gone through?Was told they have record of a 60 minute call and that charges were legal. When I called the number, it range and then went into fax mode. Custom Teleconnect said it was a phone booth? After several arguments, was eventually credited $50. Will further dispute the $75 balance with my own carrier!