The EPPI card reps are worthless bimbos who know nothing and care a less...That ever happen to you?? Well, it's not fun, let me tell ya..I just need to vent and maybe I'm being too rude or just a women in general, but you let me know if you think I'm over-reacting. Ok, first off I'm 28, happily married w 2 kids. We DO NOT get any govt. asst. and we both work our butts off to afford life, just like everyone else. My oldest son, I recieve child support for from time to time. My oldests dad isn't in jail and owes more than $22, 000 in back child support and I started recieving payment in 09(my son was 8), my child is 11 now. (Why hadn't I recieved payment from the ages of 1 month to 7yrs old is beyond me) I stopped recieving payments Sept of 2010. I finally got a payment March 8th 2011, he got his taxes done and they automatically took it. When I went to get the money off the card and deposit it into my bank account my card wouldn't read, I needed a new card. Ok, no big deal. I called the 1866 number and spoke to a woman and she was really nice, but she never informed me that it would be 7 to 10 business days till I got my card and that the card I had in possision would be cancelled right then. I even mentioned to her I was going to WalMart to get money off that card at that moment. Well, nope, the card was cancelled. Now I have a lil over $700 on that card and they won't give it to me. They won't send me a check, make a direct deposit, re-activate the old card, make the card priority mail or anything. If you can cancell a card by pushing a button you can re-activate it just the same!!! They won't even let me speak to a supervisor!!! They are in meetings(for 2 staraight days and at 9am 11am 1pm 5pm 8pm 11pm) No I don't think so. That's what 3 EPPI card reps told me and 4 said they weren't there and 2 said all thier systems are down. I've talked to serveral people that's for sure. That money is a lot to me, pays my bills gets food in our house and gets the kids whatever they need (school supplies, school clothes, shoes ect.) I have an electric bill due Monday, I was stressing on how I was going to pay it and the money appeared on the card, Thank GOD. But now, since the EPPI card reps are jerks and they don't care about the people who work thier tails off for a living and depend on thier income to make it, I have no money to pay my bill. I called and got an extension on my electric. Atleast the people at the electric company understood the situation, and I was honest and told them the truth, why lie when you get caught in the end anyways right? I told the EPPI card reps about my electric situation and they seemed like it was my problem and not thiers. Well, if you have my money then it is your problem is how I wanted to respond to that. I was rude to a few people, only bc they were rude to me first bc they seemed like they didn't wanna be bothered. NEVER get the EPPI card people, it maybe easier sometimes but if something happens to your card they won't do anything but send you a new one in 7-10 business days, no matter what's going on. Thank you for reading my complaint and hopefully I'm not as crazy as I seem lol