We were content with her work up until the rehearsal & the day of the wedding. When it came to the most important roles (organizing and conducting the ceremony), she really became a disappointment. She was VERY unorganized. We did not expect everything to be perfect, however she was so completely unprofessional & unorganized that guests were making comments...It appeared to us that through her actions, she NEVER even read the ceremony before (she mispronounced words, and was very monotone, and she commented to the entire audience after every mistake she had made. Her attire was not professional. We were shocked that she did not have the ceremony on thicker cardstock or notecards KNOWING that it was WINDY (the best man had to take the flailing ceremony papers from her cheap white plastic binder & put them in his pocket b/c she couldn't turn the page w/o it blowing around). She was supposed to have the front rows reserved for certain family members & this did not happen as some actually had to sit in the back rows...
After she expressed concren that my wedding was the largest wedding she has done (about 100 people total), we found it very selfish of that she accepted another wedding on that same day in which her ONLY assistant had to take care of. She also talked about other clients (as she called it, "Bridezillas") to me!!! As the one person who is supposed to make things run smooth & not stress us out (Debi Charland), she did the exact opposite on both the rehearsal & ceremony. After the ceremony, she must have known she screwed up, b/c she had told the best man that she "was hiding." She called me on the wedding morning telling me that the bridesmaids (who getting ready at the club) did not have anything to drink/eat (which was false, b/c the club manager was upset at her & called me to confirm that all was well & that Debi should not have done that). Debi had also upset me re: the possibility of rain that day when all reports were negative & there was not a cloud in the sky (she wanted me to have it in a different spot if it rained (she had never done it where I wanted (the beach) it & wanted us to move to an area where she had experience with). I think that she bit off more than she could chew & it wasn't fair to us. My husband & I and our families were more than patient during the ceremony. We were upset, but we didn't initially say anything because we didn't want to ruin the day any more. We trusted her to help make our ceremony run smooth & she failed. She is a very nice person with a good personality & I am sure she has good morals. As I e-mailed her my disappointment, she e-mailed back & instead of doing what a professional would do & admit that she may have screwed up, she felt that she did a bang up job...Just ask the 100 people at the wedding; they noticed b/c it was that bad!!!