CVS #2119

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Category: Lifestyle

Contact Information
Kensington, Connecticut, United States

CVS #2119 Reviews

jkh325 March 15, 2011
customer service
Today, 3/15/2011, I walked into CVS #2119 in a rush, and approached the short haired elderly clerk asking nicely if she could give me 3 dollar bills for 3 dollars worth of quarters. I was shocked to have the clerk deny this request, saying how she couldnt open the register. As a previous CVS employee I KNOW this is false. I used to assist people in similar situations all the time because it was the right thing to do. However, this situation was incredibly insulting the way she refused to assist me. She forced me to run out of my way to stop and shop ALL FOR 3 MEASELY DOLLARS! Even after offering to wait for the cash drawer to be open she still denyed the simple request. I believed that CVS had good customer service, apparently I was wrong. Even though this request is not an obligation of the company, it definately made an impact on me. It was not a friendly interaction and I wont be visting again for a long time. Maybe I'm wrong but in my opinion customer service should be present at all times.

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