I have a son with life threatening illnesses and I can't even begin to tell you how frustrating it is to have to deal with a company such as CVS Caremark on top of having to deal with these illnesses. They will routinely hold onto prescriptions for weeks and THEN send letters saying they have tried to contact your doctor with questions, not true, and will then take additional time filling the orders if at all! It has become apparent to me that they care more about money than people and I will now just go to my local pharmacy and pay more than I should have to get my son's prescriptions.

I was very excited to see your ad that showed Net Books for 98.00 before the holidays. My two children both requested computers or laptops for Christmas. My husband and I thought the Net books were a fairly priced and a good compromise for the children. We called CVS to make sure they were still in stock and unfortunately, most stores did not have anymore left. We have family in Indiana and found out that there were Net books still available in Highland, IN, close to them so we made the drive. When we received the Net books we wrapped them and placed them under the tree.

After Christmas we traveled so the kids had no time to really play with their Christmas toys. So approximately two weeks after Christmas we begin to hook up all of the devices they had received for Christmas and to our surprise the Net books did not work. So we contacted the IT helpdesk that was indicated on the boxes. It was close to the New Year so they did not get back to us for several days, after which only one Net book even came on, so we decided to exchange the Net books on our next trip to Indiana which was on January 21, 2011 at which time my husband was told he could return the Net books (to that store) for a refund if we had any further problems. After several attempts only one of the Net books would even come on so we decided that with all of the devices "not working" correctly and at this point a total of four, we decided to take them back for a full refund in Highland, Indiana. And because we live over an hour from Highland, IN we did not make it back to that store until yesterday 2.12.11 to get a refund on the Net books.

Yesterday my husband was told by the store clerk that he could only have a $200.00 store credit well he requested to speak with a manager. The manager was not available, so he was told to contact the manager on the next day. My husband contacted Ron today 2.13.11 to discuss this matter at which time my husband was told that the reason he did not get a refund was because the clerk said he wanted cash, which was not true, my husband offered her the card with which the merchandise was purchased. This clerk expressly lied to Ron. Ron went on to say that because he had exchanged the Net books on the 1.21.11 the 90 day refund period started over from 1.21.11 and not from the original purchase date, which made since to us and that we could go any CVS locally in our town Antioch, IL. or other for a full refund to the card that we used to purchase the Net books. Today 2.13.11 I went to CVS in Antioch, IL. and spoke with Andy and Lori, shift supervisors who told me that we were only eligible for a $200.00 store credit.

I then requested that they speak to Ron at the Highland, IN at CVS store # 85 (219-922-2723) at which time Andy contacted him. Andy told me to come back when the store manager is available tomorrow and gave me name and number to call in Antioch, IL. Joe 847-395-5691. We have made a total of three trips from having the Net Books exchanged to trying to get refunded our money for Net books that never even worked and yet we still do not have a resolution to this problem. In addition, we never had working Net Books and we just want the money returned to our card at this point. We exchanged the items within the period indicated on the receipt, followed the rules and yet I feel we still are not being treated as customers, moreover, every time we speak with someone we get a different and many times conflicting stories almost like we are dealing with different organizations within one. It's quite scary!!

I went to the CVS in Quincy MA(Beale Street) yesterday to pick up three prescriptions...the same ones I pick up every month. The clerk informed me that the co-pay on one was very high, when he showed it to me it was $103.99 almost $100 more then I usually pay. He eventually explained that it needed to have prior approval. When I asked why I wasn't notified BEFORE it was refilled he went and asked the pharmacist who said "sorry, I should have been called". I said it was a good think I had the money to pay for it since I need my medicine. I also said I would call the corporate office to which the clerk did not respond, nor did he speak to me for the rest of the transaction not even thank you. When I was putting my medications away today I found that one looked different then previous months, I called the pharmacy and was told they had change distributors. I said should you have noted a change, the clerk stated, "there is suppose to be a sticker on there" I told him there was none, he then repeated it twice more..finally I said "you can say it as many times as you would like, but there is no sticker". He then put me on hold and never came back. I'm switching my prescriptions to either Walgreen's or Rite-aide anywhere but CVS...

Could you stock in more of the kinds of toothbrushes that have thin handles? The kind that will fit a normal toothbrush holder?

The toothbrushes you carry all seem to have handles that are big, thick, ugly, and overpriced.

CVS is a brand new player in Puerto Rico. Marketing is going well and it seems you will gain a lot of marketshare from Walgreens. One hour ago I visited a store (# 5219)that was opened last Monday and for security reason they said I was not able to used the bathroom. Yahaira mentioned that was a store policy. Later she authorized me to use it. Your company is violating a law from the Puerto Rico Health Department.