I feel like i have been recently cheated by CVS Caremark.
I had ordered a 90 day refill for a allergy medication - XYZAL - as a mail order for my wife. As she had side effects from Allegra and OTC medications we had to order prescription medicine.
I received the medication on 04/06/2010 and then got a invoice on 05/25/2010 for 200$. On calling CVS Caremark I was informed that XYZal is no longer a preferred medicine by Insurance so I have to pay 200$. I asked CVS why did someone not call me to inform me that the medicine is not a preferred medicine and secondly why didnt the invoice was sent after 2 months and not along with the medicine. I was told that CVS will notify the customer only if the order exceeds 250$. I was told by CVS to return the medicine, but as they send me the invoice after 50 days i have already consumed more than half of the medicine. CVS says they cannot do anything about it and i have to pay the 200$.

Regards
Rajeev Prabhakar

The cvs store in Chatham on Shunpike Rd. and the cvs in Florham Park both gave me a hard time trying to use the $3.00 coupon for this past Jan. 16-18. I didn't print out the coupon because prior to this time I was able just to give them the scan #, since I don't have a printer. They always took the scan # with no problem, this time they would take it. I ask them just this last time could you take it, then I will know for the next time to print it. Alsolutly NO they said. Let me tell you I spent so much time in both stores over this, cause now I had to gather up all my stuff to leave, then when I got home, I realized I left my cvs money card at one of the store. I had to then drive the half hour to go back to the store. I am finished with CVS over this. I would always save up what I need and wait for the coupon to show up on my computer. Many times a friend would come and buy stuff too. Give the customer a little break, well, I;m finished.

On october 16th, 2009 my mother had dropped off a perscpription for percocet at one cvs location, the pharmisist said they did not have the medication to fill it that day it would be the 18th, so she left it there.On the 18th we went to pick it up we were told she had picked it up later that day, me, her daughter thought that was odd because she doesn't drive and has no car i always take her where she has to go...etc.Well i ask the pharm tech if she would check to see if maybe it had been filled at another cvs store she checked and sure enough it was filled on the october 16th at 8:20pm.Someone other then her or myself had picked it up, they took it to cvs on Boyscout rd, Augusta, Ga.So i go there and ask the pharmacy tech, Miranda if i could see who signed for the meds, she was kind enough to do so, it was not my mothers signature i ask her did they get an I.D. she replied No, i said why not it's the law on controlled substance, she replied "that they normally didn't check them because they were familure with just about everyone who came into the store".I ask her did you know the person who signed for the medicine she said no, and then i said do you know me? So i ask her to ask the manager of the store if it was possible for me to see security video for that day and time? maybe i could I.D. the person, that they so freely gave my mothers medicine to, also, cvs ran the medicine through on my mothers medicaid!!! anyway the manager told me " we don't have any security camera's, anywhere because soon they would be moving to a new location new store.I was just in shock!!!Not only are very wrong for not following protocal when picking up a controlled substance.I'm thinking their safety and security should be important to the people who own CVS as well as the CUSTOMERS!!! So anyway mother had to file a police report wait until it was in the records department, pick it up take it to her doctors office, which by the way was 5 days later, her doctor was out of town it took 2 more days to get in touch with him so he could authorize the doctor on call for him, to right out another perscription, so during all this mess thanks to CVS, mom had to go without her meds for days.she almost ended up in the hospital because she had go so many days with out her medication, CVS told the both of us after we informed them about the police report and HOW WRONG they were.The pharmisist Rick said, "when you get your perscription and the police report bring it to me and we will try to get medicaid to pay for it since it was stolen"! They seem to think they have no liability for this at all... I just can't believe that a company of this magnitude can be so irresponsible and STUPID... OH let me tell you America the manager offered a gift card for the inconvience...I'm still in awe about all this & the way CVS treats their customers (GET THE MONEY AND RUN) SHAME ON YOU CVS.

I had a very disappointing experience with the Store Manager, Maryanne Colon. I am a long time customer at CVS, it is my drug store of choice for a long time. Today I visited the store above to print some digital pictures. I have always used a different store, on 1646 Main Ave, Clifton, NJ (# 6064) and the service is excellent. The printing machines in the 6064 store are very good.

Today, however, my pictures printed very poorly and appeared pasty. I preferred not to take them and to visit my usual CVS store instead. Ms. Maryanne was very rude to me and stated that I should have known better before I used their printing machine. She stated that "this is not a printing lab" and that next time I should print only one picture before I continue. She then proceeded to lie to me that she needed to go upstairs to speak to the "manager". I asked if I could speak to the manager myself and she stated that she "was the manager"!. I'm still not sure who really is the manager in that store! I then asked if I could speak to anyone that helps customers with digital pictures and she said that he was upstairs. Shortly after, she said that I could not speak to this person because he was not upstairs and that he is one of the "big corporate people"! This was absolutely ridiculous and very unprofessional. I do not believe that this is the way to handle a customer and it was very unprofessional for her to say one thing and then something else that was completely opposite, coupled with a nasty attitude. It was never my intention to drive to CVS, order pictures, and then not take them! A customer reserves the right not to buy something that he or she believes is of poor quality. I am very disappointed at the service I received today and I regret that Ms. Colon is tarnishing the good name of the CVS store with her behavior to customers.

I have been bringing 2 prescriptions to the CVS, located at the Rt. 35 and Shrewsbury Av. intersection, for some time now. Collectively, these priscptions cost just over $200 a month. Most of the time neither priscription is in stock, meaning I must make a minimum of 2 trips; one to drop off the priscrption and another to pick up the medicine and I have been doing this every month since January of this year, since moving to the area. Remebering other pharmacies that have filled these prescriptions in the past, I asked if it were possible to telephone a week ahead of each dr's appointment so that they could have my medication in stock and I could avoid making 2 (sometimes 3). Essentially everyone I spoke with, including the phamacist and assistant manager, din't seem to think making 2 or 3 seperate trips was a waist of resources - the best reply I was given was a condescending "we'll see what we can do". I have utilzed the suggested arrangement with both Walmart and Walgreens in the past and both pharmacies seemed grateful for the business. In fact, Walmart's pharmacist volunteered the idea as well as asking what more she could do to help me. I have since moved away from the area, but there is a Rite Aid just up the street from me and they voluntered the same offer of calling ahead so the medication could be ordered and can avoid making any unecissary trips. I think I will change back to Rite Aid...