This problem is ongoing since CVS took over the company a few years ago. They lose prescriptions, change refill status for no known reason, refuse to retain updated new information and mismanage their website so badly that I have had to set up a new account (twice) and cannot use their website to refill scripts. They are extremely slow in answering the phones and, once you finally get a person, they apologize robotically and can't help. I have changed my credit card information from a canceled account to an active one 7 times. They keep reverting to the canceled account. Each time I've called they go through the same routine and swear that they have canceled the old number and input the active one. SEVEN times. The insurance company changed my group number 2 years ago. I have tried to get this straightened out but, again, they keep reverting to the old group number. Each time I am promised that it has been taken care of. It has not. Some of my missing refills are misfiled under the old group number...for 2 years. My last phone call lasted for 33 minutes (timed by cell phone records). They either cannot or will not give me a name and address of their corporate officers and/or board of directors. I could go on and on, but I am exhausted. This is a prescription drug benefit that I am paying for as part of my health insurance premium. I get better service (and prices) from Walmart.