CVS
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Category: Other
Contact Information
2195 Magnolia Street, Orangeburg, United States
Phone number: 8035331071
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CVS Reviews
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PamC123
July 21, 2011
Charging tax on drugs but not showing it on receipt
In the state of LA there is no STATE tax on prescription drugs, but local municiplaties can charge a tax. The local tax in Pineville, LA is 5%. CVS adds the tax to your insurance co-pay where it does not show up on the receipt. When you ask why your co-pay is more than it should be, you are told that your insurance company tells them what to charge. Nothing is mentioned about tax being added to the co-pay. I feel this is an underhanded way of charging the tax without the consumer knowing they are being charged. I asked my insurance company why the co-pay was more than it should have been and they researched it and told me about the tax. When I called the Pineville CVS, the pharmacy manager first denied that the tax was being charged, then said she knew it was being charged and the computer program was supposed to be corrected where it was not charged, told me she would refund the tax charged; when I came tot he pharmacy requesting the refund, she called her district manager, and said I would have to go through him. Also, CVS charges tax on the TOTAL COST OF THE DRUG, not just the co-pay amount. This resulted in my paying $12 in tax on a $30 prescription co-pay. CVS says the insurance company should pay tax on their portion, but if they don't they just charge the consumer. I finally after a month was able to get a phone number for CVS Corporate. They said the district manager would arrange to refund the tax. He refused. When I reported this to CVS Corporate, he was forced to give me a CVS gift card in the amount of the refund. Other pharmacies in our area do not tax the drug if you have an insurance co-pay. I can only speculate that the pharmacists get a bonus based on the amount of drugs they sell, since the pharmacy manager kept saying "but that will come out of our money" if they had to give me a refund. Maybe if the companies would quit creating incentive programs that encourage their employees to short-change or rip off the consumer, maybe stuff like this would stop.
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T. Butler
July 21, 2011
Money
A reload card was brought to the counter for $260.00 to be added to the card. The card was bought and once my husban got in the car I attempted to reload my card and realized that there was only 160 on the card. My husband then went in side and told the cashier, he check around the draw and the manager took the draw in the back to count it, WIthout The Cashier. She then came back and said the draw was fine. I spoke with there complaint customer service dept. and they had the head manager for that area investigate. He was very, very rude and basicly told me the tape was look at as far as the cashier and he didn't do anything suspcious, but they were not able to see the manager and verify to me that she did or did not take the 100.00. So in otherwise I am out of 100.00. I went to the atm before going to the store and it gave me 13 $20, I had them all together and folded in half. Where could it have gone. I've worked in businesses like this before and we've count the draw down right at the register or if it was in the back the cashier was with us, but never by ourself. The title manager does not delete you from stealing money. Ive seen managers arrested for stealing. So basicly they don't know if she did or did not take it and unfortunitly I have to suffer.
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Storkn
July 17, 2011
Money scam
I turned in photo cartridges to be processes and put onto a CD. When I received my product I found there was only about 20 photographs and I accepted this because the cartridges were old. What shocked me was the price: $35!. This was for 20 photographs and 3 CDs. Each CD cost $6. At the most the megabytes of the photos was only 60 mb. Why didn't they put all the photos on one CD? I was charged $18 for the CDs and $17 for the processing. This is a an unbelievable charge for only 20 photographs. I will never go to this CVS store again and will take my business to the Walgreens down the street.
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Heather Bressette
July 13, 2011
not opening for over 2 hours past the open time
On July6th i believe i went to cvs to use the money gram services as it was an emergency that i send my brother some money because he was stuck and had to be to work!!! I arrived ten minutes early (6:50am) so i was sure to have the money sent by 7:00am. There was a store manager i believe who was there before i even got there. It Was 7:00am At this time and i asked him what time they are going to open the store.He then said they opened at 7am and that the girl forgot her keys.More customers began to show also eager to get into the store on there way to work. Even The Pepsi guy was waiting to drop his delivery!!! Its Now &:45am and she still isnt there!! My Brother is to be to work at 7:30am so now "HE"S" late for work. I watched as customers came and gone because they to had to be to work. "very unhappy people i must add" I myself wasnt scheduled to work until 9:00am so i figured i had plenty of time. still waiting and its now 8:00am now im getting Really upset and eager to get into the store... so was the manager that was waiting. i guess the head manager was on vacation. And the mananger told me i could call or go online to make my complaint.He was VERY nice and aplogized numerous times!! now it pushing 8:45am and this is something that had to be done "send money using moneyGram" and there wasnt any other place in walking distance. so i asked the manager what time cvs opened on Farmington ave. he replied. so i told him id be back that i aslo have to pick up a RX. WITH a BROKEN toe i walked to farmington ave and did the moneygram, by this time its already past 9:30. So i Returned to Cvs On Blv. st. and they STILL were not open!!! this is NOT the 1st Time i have went to this store and they were late opening... "I am VERY UPSET with this matter!!! combinded with the hours my brother lost and the hours i lost we lost OVER $72.00... That is money that we could have used ya know? plus we had to explain why we were late for work!!! I wanted to send in a complaint because if i didnt you wouldnt know whats going on!!! I am a VERY loyal customer i must go to your BLVD. street store Atleast 5 days per week!!! and i usually get there at 6:55am so im sure to be there when they open. I now wonder will the store be open when i arrive or sould i go out of my way and way 15-20 minutes out of my way.. please respond to hoteahlb@yahoo if something is to be said!!! thank you, a VERY unsatisfied customer" "for the very 1st time" (860)816-0420 i also wanted to state i arrived at Blvd. street and she was actually still working there which i was taken back by.
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shannonholzer
July 8, 2011
THI manager of store 1815
I was a customer today at store number 1815 in gainesville, florida. I am extremely upset with the individual i dealt with who happened to be an appointed manager at the time that i was there. His name is THI i didn't catch the last name. I was dealing with getting a moneygram order refunded from earlier in the day. I went back to the store and this person was very rude and he did not work with me on gaining my money back which was a substantial amount. I would like someone to please contact me so i could furthur discuss this issue...my phone number is 3522156128. thanks so much.
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ejkim
July 3, 2011
Bad services
I have been a customer of CVS stores for many years now, have never had a complaint. In fact I was probably considered a “fan” of CVS.
Unfortunately, I am not so sure now. Today (A Sunday) I went to a local CVS in my neighborhood. (Store #3601; 11936 Foresthill Blvd, Wellington, FL 33414)
I went today to purchase a $170.00 money order. The CVS clerk ask me my State ID and then I asked 'why do you need my State ID, this is only $170?'
he replied 'If you complaint about this, you should not come to CVS, you have go to different store!' he was very rude and bad attitude. I was very very mad!!!
So I ask is this by law or by CVS rules... After review of money rules the only thing I find is if I was getting a money order for over $3, 000.00 State ID would be needed. If a person is giving you cash why the HECK do you need a ID?
CVS has very very bad service!
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CHristine Horton, RN
July 2, 2011
poor consumer service
Went there this morning - only one person on staff, 2 phone calls waiting, one customer in front of me with about 20 items in addition to what she wanted to pay for. I decided I would go back in the afternoon. Went back, 5 minutes til 5pm. Two persons in front of me, so I decided to get a couple of items in the pharmacy area. Went back at 3 minutes after 5pm. The staff at the register (there were now three staff member in the pharmacy at 5pm) said, "we close at 5". I replied, "you have got to be kidding me - I came back this afternoon b/c you were understaffed this morning, and I was here this afternoon not more than 5 minutes ago, went to get another item, and I come back just have you tell me that I am too late - unbelievable!" Response - "well, sorry - ". So, I went to the front cashier to pay for my son's breathing strips and told the cashier that this is the last time I would be coming here. She asked me if I had my extra-care card, to which I responded, "it really doesn't matter if I'm not coming back, does it?" To which she asked me what the matter was. I told her the aforementioned, and she says - "sorry". My question is this, why bother even asking me what the problem is, if you have absolutely no intention of dealing with it? I am a health care professional with many patients in this area. I may have really needed that medication, but no one asked me who I was and what I was trying to pick up. Bottom line - I will discourge all of my patients from coming to this CVS, as I am also a patient, and do not want other patients to walk away from a pharmacy feeling like it is just another retail outlet. It was obviously more important that they close out their tils, so they could leave, than to care for a patient - good bye CVS.
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CT JAG
July 1, 2011
Pharmacy not having medications
On three different occassions I was told that the pharmacy did not have my prescription in stock. May 25 and June 25 CVS did not have my prescripton for Ovocon 50 (birth control pills) in stock, even through this prescription is on ready fill and has been at this pharmacy for over 1 year. Now today, July 1, I am told that they would have to order my prescription for Vyvanse which once again is a prescription that I get there every month for over a year. When complaining, the pharmacy manager said she could call other stores and of course I would have to go over and pick it up. Why should I be inconvened when its NOT my fault they screwed up. I don't want to hear excuses well I am new or I was on vacation. NO EXCUSE, do your job! If I don't do my job, I'll get fired. I have decided to bring my prescriptions back to Walgreens and do business there. I knew I should have stayed away from CVS when they gave me the wrong prescription many years ago after I was discharged from the hospital ER with a head injury.
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clever clipper
June 25, 2011
Customer Service
This store ..# 2555.. Is AMAZING!! My complaint IS NOT against the employees or the store itself...actually my complaint is against the women (I have to say women because I have not seen any men do so) that completely clear the shelves and then try to use coupons in a wrong way AND they take up the line for hours on end. This particular CVS has really terrific management and employees, they are ALWAYS courteous and helpful and I hate to see them treated so poorly. Some of these women actually yell at them and call corporate headquarters with complaints about absolutely nothing.. well because THEY are not getting away with what ever scam they are trying to pull. They not only do this at our CVS, but they also do it at Walgreens, Rite-Aid and the closest Publix and any other store that does not bend their rules to accommodate them. It is sad that these women are so mean and rude and greedy and they feel they are OWED every last item on that shelf, but there are those of us out here that just want to save a few dollars for our family.. not rob manufacturers. I needed to say this because it is a HUGE issue in our town now...they even teach classes to behave in this manner :( sad.
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angelso
June 23, 2011
unhuman
i am a cvs customer for years even before savon became cvs. In cvs i have seen the worst inhuman treatment for the workers. the managers in the wilshire store scream and harassment their employees verbally in front of their customers. i am asking as a humanitarian to please send Human Resource to investigate why managers are mistreating their employers like garbage.
stop calling them idiots, stop embarrassing them, stop the abuse.
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