Asked for refund on a bottle of shampoo, explaining that I had spoken to someone on the phone who told me it was okay because the shampoo didn't even soap up on my head.

After staring at my hair for quite a few seconds, as if to come to some sort of conclusion about the situation, she agreed to do the credit.

asked if I could have that on a store credit because I shop there all the time

cashier said, "sure"

She then looked at my receipt and told me I couldn't (after telling me I could) because it would have to go on my DISCOVER card

I asked, "really?"

She said, "unless I do it as a 'without a receipt'"

I told her that would be good because I would spend it right now as I have some things to pick up.

She was then searching the receipt to find which of the two items belonged to the item I returned.

In an effort to help her I pointed out which one it was (one of the products on the receipt was called "organic". The other was called "organix", which I pointed out).

The cashier seemed offended and argued for a minute that it could be either one, then figured it out and gave me the proper credit.

I was "okay" at this time and went to search for the items I wanted to get.

When I got back, I asked her in an excited fashion if she could do a price check on the item I was purchasing (because I was happy that it was such a good buy) and she cut me off and curtly said, "THERE'S A PRICE CHECKER OVER THERE". The way she treated me was not professional and made me feel stupid. I was flabbergasted, looked at her and said, "thanks" and then asked her to go ahead and ring them up that it was probably right (I was thinking whatever price would be okay and didn't want to lose my place in line). Then she asked if I had my CVS card, which I didn't think of because my husband was driving today and was browsing in the store. I quickly pushed my items to the side and offered the lady behind me to go ahead.

I had taken about 5 steps away when I heard her tell the next customer, "I hate Sundays...church people are the worst".

I was dumbfounded. As I went toward my husband for the key fob, I debated about leaving altogether but then chose instead to ask the pharmacist if there was a manager in the store. He told me there was an assistant manager. I didn't feel like the issue would be resolved with an assistant so I decided to wait to talk to the store mananger at another time.

At that point I was nervous and didn't really want to go and face her in order to purchase my items. I had made a special trip to do the refund and pick up these items and went forward anyway. I decided to bring the situation to her attention so that she would be aware of the fact that other people had heard what she said.

I said, "thank you for your compliment". At that point she went on and on, practically in a verbal attack on me until I was on the verge of tears. She talked to me so abusively that my husband tried to calmly reason with her. It didn't work with her. She called me mean and nasty, to which I was floored. My husband let her know that all the time he's known me he's never heard anyone call me that. I run a restaurant and am very diplomatic with customers. I have never been called rude or nasty even by the most disgruntled of customers. This woman was practically proud of the statement she made about "church people". She even said, for everyone to hear "I hate Sundays for this very reason". She found absolutely no wrong in what she did but chose instead to throw insults and abusive talk toward my husband and myself, justifying her comments.

The pharmacist at CVS gave my wife someone elses medicine - although the bottle indicated my wife's name and that it was the correct medicine. When I could barely wake my wife up, I became concerned, so I called the poison control hot line. From the pill description they determined that my wife had been given anti-depressants. Her prescription was for a drug to slow her heavy bleeding. When I went to CVS to rectify this, the same pharmacist was there, and her attitude was "no big deal, I'll give you the other drug." It was the "no big deal" part that is so hard to understand. She also would not give me the correct drug until I went back home and brought her the drug she had first erroneously given me. There was no appology. Not even an implied one. How can anyone imagine that this is OK? I called CVS corporate, and they explained to me that "statistically" these things are expected to happen from time to time.

I have read through so many complaints about the company. Many for Pharmacy, which I could agree with most. But some about the front store. I have been an employee with this company for two years, and hear these kind of complaints weekly.

---Pharmacy! --- Don't get grumpy when your Pharmacist or rx tech tells you there will be a little wait time. Accuracy is better than time management. Trust me. If you worked for the company, and saw how busy they are every day they are there, you would rather them be careful than careless. People can die over their Pharmacists racing to beat the clock. Most people should understand that and care about themselves, as well as others a little more than that. come on.

--- When complaining about a product being out of stock, we offer rainchecks for just that purpose. And most of us will let you know when we will be receiving another truck of it. Instead of being rude about it, ask questions. Get answers. Leave happy. Do this, and everyone will go home that day not wanting to kill themselves over a customer jumping down their backs.

--- "Scams" and "ripoffs" for signs saying "4/10" or something along the lines. Make sure you read the entire sign. Some have extra buck rewards on them. aka, our store issued credits for buying specific Items. YOU PAY: 4 for 13.00, extra buck rewards: 3.00!" aka, you pay 13 dollars, and receive a 3 dollar coupon on your receipt. AFTER YOU PAY. You may use that any time within (mostly) a 30 to 45 day limit, ONLY with your CVS card. you cannot give it to someone else. It's registered to your card ONLY. You MAY NOT purchase Tobacco, Alcohol, Gift Cards, or Prescriptions. There are guidelines, listed at the bottom. Read them, and everyone will go home that day not wanting to kill themselves over a customer being an idiot.

Why badmouth the company or the associates when you're the one not reading anything? It's not our job to make sure you read everything. We shouldn't have to stand by your side and break everything down for you. though most of us would if you're treating us fairly. If you care enough to get the item, you should care enough to read the signs properly. Don't accuse us of ripping you off, when in fact, you're embarrassing yourself as well as us, just by not paying attention.

But what you really don't know: most of these off-bases complaints, or the complaints that don't make sense, or are just plain ridiculous? The employees sometimes go home laughing at how ignorant some people are. Most of the time, you can explain all of this to a person, and they will just smile, and say "thankyou so much for clearing that up, I apologize I was confused." and we will say "Oh, it's our jobs to help. The signs can be misleading at times, and we apologize for that. But we do hope you come back and see us soon!"

And as an employee, the pay definitely isn't worth having customers like this. I've been with the company two years, and they've cut our raises down to 2% of what we started at. I'm a manager for the store, and was hired on as one. my pay will still be under $9.00/hour after THREE years of being a manager there. I've given so much to this company, and feel that the district, as well as the regional, ceo corporate people care more about their advertisement and theirselves than they do their employees. I don't think they understand that if it weren't for employees like me and the ones I work with, my stores would be badmouthed just like these others on this website. But I'm grateful I found it, because I like to hear feedback.

I work at two different stores, permanently. It wares me out. I've dropped out of college TWICE due to this. Since they pay is so little, I have to work as much as I can just to support myself living wise. Overtime isn't an option for this company. Come to find out over the past two weeks, someone's been changing my hours worked just to save the company money, and the store some hours. as in they've been making me work, then not paying me for it. And there's no way for us employees to figure out exactly how much this has happened over the past few years. And it's as if corporate has no feelings towards this, has no wishes to apologize, or even recognize the kindness and helpfulness employees like me and my coworkers offer.

I am thankful, though, that I do have at least some kind of a job. And I do enjoy it. But seeing these complaints has opened my eyes more than ever. This place takes their employees for granted, and I only wish they could see that.

I have mastered 3 different photo labs, Pharmacy, Registers, as well as manager duties over this two year span, and know I am very knowledgeable. But when it comes to employee complaints, those are the ones corporate doesn't take care of.

So if the customers have complaints, please DO take it to corporate. Know that Corporate DOES care about the customers, just not the employees who care about the same issues, who see alot more of it.

I am currently perscribed a perscription that requires a daily timed dosage. Due to the incompitance of CVS pharmacy in Buddlake, NJ today I was unable to fill my script. Apparently this pharmacy has a limit as to the number of times I am allowed to refill a very expensive script. Therefore i was forced to go to another CVS pharmacy where I was told that there was NO reason I should have not gotten my perscription. This is total and utter discrimination to a patient being perscribed a narcotic med.I was told that Buddlake pharmacy deleted my perscription completely with 12 pills still left to be filled. I am very responsible and I take ONLY my perscribed dose, I pay out of pocket so I can only fill on payday...I should not be descriminated against because of this. I am embarassed and very angry that I had to deal with this major issue today and the way that this pharmacy treated me. No one should have to go through this mess just to be given what is rightfully theirs. I will never return to this pharmacy again and I plan to take further action on a later date.

On 2/9/10 I picked up a prescription for Pataday eye drops from CVS Pharmacy in Haverhill. When I arrived home I found a .5 ml bottle of Pataday in the package, and this being the first experience with this product I thought everything was fine, albeit very small and expensive. On 2/11 I was online with my health care provider when I noticed the prescription was for a 2.5 ml bottle and that is what CVS charged them and myself for. I immediately called CVS to alert them that they had sold me the wrong dosage. They adamantly denied that they had done so and claimed they do not sell the .5 ml bottle and I was mistaken even though I have the bottle to prove it. They told me I would have to go back to the store with the box the bottle was in so they could look into it. The bottle was already disposed of on the 10th. CVS refuses to do anything about correcting their mistake even though I have the bottle they sold me.
This cost me a $40 copay out of my FSA and $58.33 charged to my insurance.