One 2 separate occastion I have had similiar problems with this pharmacy. I am here from RHODE ISLAND with my 2 children, taking care of my sister whom is having neck surgery.The first incendent took place somewhere around the 5th or 6th of aug. My 22mth old daughter had gotton pink eye and her physician called in a perscription for her to this pharmacy I went there to pick up the perscription to find that is was not called in .SO THAT IS WHAT I WAS TOLD. so my daughter went a night with out medication for her eyes which were really bad. The next day my sister called the pharmacy to see if it had been filled and at that time she was informed that the prescription had been filled under another first name with the right last name . MICHELLE was the name but my daughter name is NICOLE ??? So then the prescription was corrected I let it go. The 2nd issue was on aug 18th I had called the pharmacy to ask if I could have a prescription transfered from RHODE ISLAND for my self which is a very inportant medication for me.I was told by a gentleman that it would be taken care of .so today aug 19th at aprox 8:45 pm I called the pharmacy to be sure that my prescription had been filled and I was informed that It had not been done . I then asked for it to be done and was told that they would call the Rhode Island Pharmacy .So I waited to find out if they had in fact contacted them at all withen the last 2c days and found out that I was lied too. I spoke with a women at the Rhode Island Location whom was very helpful her name was Debbie and she told me to call them here in cali and let them know she is waiting for therm to contact her. So I call back to #9795 and I was asked what my problem was by the women there ??? I told her i had contacted my pharmacy and that they were not contacted at all by #9795, and she told me that she has left a note for her pharmacist .I told her that the ri store was still open they are a 24hr location, she was like oh it is open ???? Should they have checked on that instead of assuming it was closed which also tells me, I would have been waiting another day for them to even contact my pharmacy in RI ???! I feel that they need to get better pharmacy employees one s who hear what you are saying to them the first time around .This pharmacy needs to be more accurate considering they are working with peoples lives.
Thank you so much Toni Jean Duarte 401-663-5214

One More thing is that my sister had recently had an eye injury and was given prescriptions from her DR. When she went to have them filled she was told by the st #9795 pharmacist that they were over the counter meds, and that they were out of all of them on the shelf .To later find out that they were in fact a prescription, not an over the counter med ...WHO ARE THESE PEOPLE WORKING BEHIND THE COUNTER AT THIS PHARMACY ??????? Sara Lima 818-404-3001

When picking up my daughters medication the gave her the wrong meds. she is on a mood stablizer called risperdal and they gave her a drug for parkinsons called ropinirole . lucky for me i noticed the mistake.

WARNING: SAVE YOUR IQ—SHOP AT WALGREENS!!!



Last week I spent 45 minutes arguing with a guy at CVS’ photo department … I had picked up some pictures the day before, and while the outer packaging was labeled with MY name, it turned out that they’d put someone else’s photos inside. No big deal—mistakes happen ... What irked the hell out of me is that when I went back the following day, and explained my situation to the employee, the guy flat out told me there was nothing he could do because “MY” pictures had someone ELSE’S name on them, and he wasn’t allowed to just randomly hand out pictures to people they didn’t belong to. He told me I’d have to contact the OTHER person and have them meet me at the store to do a swap, with our IDs present … I DIDN’T EVEN KNOW THE OTHER PERSON!!! Talk about LIVID! It was the dumbest thing I’d ever heard! I thought I was on some sort of reality TV show!!! I bitched at the guy for a good fifteen minutes—and made a scene in front of a whole group that stood around, pretending not to be nosy—before the manager approached. For a split second, I felt relieved … This mess was FINALLY going to end. THE MANAGER SAID THE SAME EXACT THING!!! I pleaded with her to open with other photo package so she’d see my face on all the pictures in there, but she insisted it was against their privacy policy … WHAT F-ING PRIVACY POLICY?!?!?!?!? THEY DEVELOP PICTURES!!! THEY HAVE TO *LOOK* AT THE PICTURES TO PRINT AND PACK THEM!!! Eventually, I got pissed and stormed off after throwing the useless pictures at the two of them … Then, yesterday, I bought a photo printer. I will NEVER shop at CVS again … F-ing morons!

bought a watch that was on sale decided to return it as it was running slow, when I brought it back one day later the cashier informed me that since it was a clearance item they would not return the item. Where in the tore or on the receipt is this listed? i would like to return the watch without any hassel.

I have worked for CVS since Sept. '08 as a pharmacy tech and all I have to say is that, from my experience, most pharmacy employees could care less about helping customers and are only concerned with satisfying their own needs. They enjoy working at production (the station where prescriptions are filled) and data entry (where prescriptions are dropped off) but God forbid they should help a customer at the registers or at drive-thru. They feel as though they're gods or something because they're handling drugs and then forget about our most important commitment, which is supposed to be customer service. They feel like they're too good to be operating a cash register and dealing with customers.
That's where I come into the picture. I get shafted every time I show up to work. I am stuck at the registers and at drive-thru for hours on end, day after day, because that is the least coveted position at the pharmacy and I am viewed as being too incompetent for technical work by the pharmacists. Hmmm...I wonder why that is? Maybe because I HARDLY EVER get the chance to work at production or data entry, thereby becoming less and less efficient at my job, while the others, being there all day every day, are getting better and faster. We are supposed to rotate around the pharmacy every few hours, but that doesn't really happen. And most of my co-workers are just terrible people, period.
The lead pharmacist is a pr*ck, the other one is a b*tch with a capital B, and the third is just a freak. I swear, they are some of the weirdest people I have every dealt with in my entire life. And some of the technicians are sooooo passive aggressive that I just want to lash out and punch them in the face. For example, here are some case scenarios on what I may experience in a typical work day:
1) I FINALLY get to production and I customer shows up (typical) and the other tech (who has been there all day) is busy with her finger up her butt. The pharmacist says to me, "Ben, I need you up front" while I'm in the middle of filling a prescription while the other tech is doing nothing at all (or will sometimes make herself look as though she's busy). As soon as I leave to help the customer, she'll take over, and when I finally get back to production the prescription has been filled.
2) At last, I get to data entry to enter a prescription that has been sent electronically, but lo and behold, someone pulls into drive-thru. Once again, I hear the pharmacist, "Ben, I need you at drive-thru" while the other technician is standing around, either texting on his cell phone or making himself look busy...I swear this "making yourself look busy" is a classic pharmacy tech ploy when they don't want to help a customer. I proceed to drive-thru and, much to my surprise, when I return he has finished entering the prescription.
3) I once again find myself in production (a rare sight) and there is a freshly entered prescription that needs to be filled. I try to print the label, but wait! It's already been printed at another printer by another tech (they're not supposed to do this). He knows I want to fill the prescription but is doing this to spite me and to gratify his own wants...mostly the latter.
4) There is a long line at drive-thru and one of my co-workers is there at the window (a sight for sore eyes). As soon as the car pulls away, he dashes from the window as fast as he can in order to avoid the next customer. Soon, the computerized male voice on the pharmacy phone's speakers announces "One Drive-up Call" and I am summoned to take over because he's too special to be working at a drive-thru window and proceeds to production.
The list goes on and on.
Also, most of my co-workers are buddies but they exclude me from their circle and never invite me to hang out with them. It's very rude of them to talk about going out after work or getting together on the weekend and not even asking me if I would like to join them. They're not obligated to invite me but it would be nice of them not talk about their get-togethers right in front of my face...it really hurts.
By the way, CVS employees are entitled to one 30 minute unpaid lunch break (who the hell has time to eat their lunch in 30 minutes?) or two paid 15 minute breaks, not both. I have actually lost some weight because of this and it is worsening my gastrointestinal problems because I have to practically inhale my food as opposed to chewing it thoroughly. The pay also SUCKS! I have actually increased my alcohol consumption because of all the stress I am dealing with. Sometimes I will go home craving a drink just to forget about my horrible day at work. As soon as I get nationally certified I am leaving this hell-on-earth called CVS.

The moral of this story is that CVS sucks. Wal-Mart is so much better.

Take care, everybody!

- Ben