I visited store # 7991 on 12/25/2010, at approximately 7:54pm.
While I was there, I experience a manager (or supervisor) being very rude to other potential customers. I understand that it was Christmas; however, his manner of speech and his choice of words were completely inappropriate and out of line.
The store was scheduled to close at 8pm due to the holiday and as the time grew closer to 8pm, there was an announcement made over the intercom system via the telephone. The first announcement was, “Attention CVS customers, the store will be closing in 15 minutes, ” and the phone was abruptly slammed down. A few minutes later we heard, “Attention CVS customers, the store will be closing in 10 minutes, ” and again the phone was abruptly slammed down. By the time of the second announcement, I’d began to make my way to the front of the store so I could check out. I witnessed the manager (or supervisor, ) Vee-jay (not sure if the name is spelled correctly, ) walks to the front door and stand by it. As potential customers drove up and exited their vehicles and asked if the store was still opened, his response was, “We’re closing at 8pm, the store is open but I am locking the door at 8pm.” Some people came in and some did not. As more people walked up to the store and asked the same question, his answers became shorter and ruder. He said to someone (and I quote, ) “Can you be done in three minutes? If you can then come in.” Wow… really? As a professional individual, I know that was not the correct thing to say or do, especially to a potential customer. Walgreens was across the street and was open 24 hours, so his conduct could have very easily discouraged others to shop at CVS and go over to Walgreens. As I stated before, I can understand it was Christmas day, however, there was no excuse for his conduct. He even went as far as to run across the store and get his cell phone and walk to the door, hold it up to his face, with his hand on the lock of the door. I don’t shop at CVS very often and it seems that on the rare occasion that I do, I run into individuals who are ruder than the last person I dealt with.
On the other hand, the young lady that checked me out was quite pleasant and wished everyone a Merry Christmas and Happy Holidays as she checked them out, Vee-jay did not. It is very scary to think that someone as young and as rude as him is a part of your management staff as he does not set a good example for his employees to follow and I am sure his behavior was against policy.
It honestly took all I had not to confront him in front of the other guests in the store. Needless to say, I will not be shopping there again.

CVS is constantly switching my name brand drugs to generics. I prefer all brand names b/c regardless of what they tell you, generics can have up to a 10% difference in the active ingredient. I work for a pharmaceutical company and know this to be factual; not just from my 18 months of rigorous training, but also from the doctors I call on daily. The issue is: The public consumers to not realize the facts. All pharmacies make a lot of money off of selling generic drugs. Of course they don;t broadcast this as it would look like they are greedy. I checked the prices for cash paying patients and there was a $30.00 difference in what CVS charges VS. Kroger grocery stores. Bottom line: If your insurance pays for the brand names you must INSIST that they provide you with the brand names. I have to tell them over and over each time. Many times the store won't even stock the brand names as they will tell you they have to order it so you will just give in and accept the generic. I am tired of pharmacies, particularly the CVS making my health care decisions for me. Side note... I don't know if pharmacists in other states have the right to change name brand to generics, but in VA they do. Also, you can request you doctor to check the box on the script as "formulary name brand" and then the pharmacist cannot change it.

At CVS, there are many different Christmas cards yet none of traditional Christian scenes. The regrettable thing about Christmas cards which I miss is the religious pictures that they use to carry such as of Mary, Joseph, and baby Jesus. I see more cards that often contain jokes. When I asked a couple of clerks, they both advised me to go to Hallmark. Millions of people send religious holiday cards to their loved ones. The winter holiday season is an important occasion that many people to focus on religion for their holiday celebrations. Remembering the reason for the season is a significant component of the holiday for many people.

This is sad. There goes Christmas ...

Time and time again, I have gone to CVS and received TERRIBLE customer service. I was finally fed up the last time that I went... I was waiting to drop off my prescription at the drop off window, which takes literally 5 seconds. There were two people in the back working, one at the computer within 5 feet of me, and no other customers. I made eye contact with two of them, so they were aware that I was waiting, but they did not even acknowledge my presence. They continued typing on their computers and making phone calls. I wouldn't have minded waiting for up to 20 minutes if they had said "we will be with you in a minute" or something along those lines, I understand that they might be busy, and I consider myself to be a decently patient person. But to not even acknowledge a customer??? I have never received such incompetent service IN MY LIFE. After 10 minutes of standing I just left. Headed off to Walgreens. At Walgreens, I was helped immediately and I am always helped within 30 seconds of my arrival to the counter. The prices might be higher but I'd pay whatever it takes to knock CVS down from their throne.

Note: The image below portrays how CVS made me feel.

I was told the prescription is ready on Monday but on Monday I got a phone call saying it won't be ready until Tuesday. When I got there on Tuesday they told me I have to wait for another day because they only have one tube but the prescription said two. I have a skin allergy and couldn't wait any more so I asked to get the one tube first. They are very reluctant to give me and deliberately made me wait for more than 30 minutes. I turned to one woman pharmacist and she pretended she didn't hear me and ignored me. Another one said she doesn't know how long I am going to wait! Finally they gave me the tube and I realized the tube has been there ready in the shelf for a long time! When I asked for further information the first woman deliberately ignored me again! This is the most horrible experience I have so far! This is a discrimination!