I went to the above mention store yesterday, and I turned in 2 script's, and then I did some store shopping. I was over in the vitamin section and I saw that the store had some Buy one Get on free. I found some items that I could use, and I took them to a clerk. I paid for my 2 scripts, and then I wanted to pay for my vitamins. One of my items rung up correctly, but the second one rung up the wrong price. The clerk took the items over to check the tags and she was gone for a long time. I notice that the clerk had 2 other ladies with her while they looked up the items. The clerk finally returned to inform me that I had made a mistake. I told the clerk that I didn't think so, and we walked over to the vitamin area. The store manager told me that someone had made an error and moved the items or the tag to the wrong place. The manager told me that she could only give the items at the right price. The manager name was Shaylana and I would have to accept this becasue that was all she could do, becasue, it was just a tag in the wrong spot. I told them that someone had moved a tag becasue it was 2 tags in that area with the same price. Shaylana wanted me to beleive that I had made a mistake, but it wasn't me who made the mistake, it was someone in the store hung the wrong tags. I shop at the CVS on NW Classen in Oklahoma City, near my work, but I live 3 blocks from the Midwest City store. I spend unbelievable amount of money at the Classen store, but I will never return to the Midwest City store. I couldn't believe how untruthful the manager was. It makes me wonder if I don't need to shop at another company all together. I worked for food store for years and if a clerk had misplaced some tags, then the store had to sell the items for what the tags says. The manager wasn't willing to accept the fact that a mistake was made and it wasn't the comsumer fault. I wasn't trying to get the item for free, I was willing to pay what the tag said for the item. My name is Gayla a Bell and I live at 3121 Bigoak Drive, Midwest City. My phone is 405/741/1898.

How do you report this to CVS?

Rob Dunlavey jammmmmmmmmmmm
August 31 at 12:07am · Comment · Like

Jessica Lam That my nick name? I'm stopping by work tom night to stab stephen
August 31 at 12:31am · Like

Rob Dunlavey Why
August 31 at 12:31am · Like

Jessica Lam To get some practice on stabbing people for flu shots
August 31 at 12:33am · Like

Rob Dunlavey oh i thought you meant with a knife
August 31 at 12:34am · Like

Jessica Lam Lol no, I would never stab stephen he's too nice to stab
August 31 at 12:36am · Like

Rob Dunlavey our tripple S score is an 86.
August 31 at 12:38am · Like

Jessica Lam yeah eh. What's the plan? LOL
August 31 at 12:39am · Like

Rob Dunlavey the 2 areas we want to improve are address people by name and wait time. the way we will do that is say peoples name 3 times at the register in the beginning middle and end. thank you mr/mrs ____. wait time score will be increased by paging waiters when they are done multiple times and letting the rph know if there is a waiter.
August 31 at 12:40am · Like

Jessica Lam Wow dude... That was pretty amazing.
August 31 at 12:41am · Like

Rob Dunlavey Jam I'm pretty amazing. I'm like a diamond in the rough.
August 31 at 12:42am · Like

Jessica Lam haha. Your a trooper especially after dealing with that lady...
August 31 at 12:47am · Like

Rob Dunlavey cohen? haha yeah ask lauren about her. there is some history. i told you. i have the patience of a god. hhaah
August 31 at 12:48am · Like

Jessica Lam Haha seriously... I will but I won't see her for awhile. She's not working with us thursday anymore, sandra and her switched shifts.
August 31 at 12:50am · Like

Rob Dunlavey yeah she has to have the anesteeja tested on her? wait does that mean sandra is working at night?
August 31 at 12:52am · Like

Jessica Lam Yeah you me john sandra And front store ... I think... Maybe we will have a decent night for once?
August 31 at 12:54am · Like

Bang Ly Ryan Cohen's mom?
August 31 at 12:55am · Like

Rob Dunlavey Wow a terrible night turned into a decent sounding one, , ,
August 31 at 12:55am · Like

Rob Dunlavey Hahahah yes Bang remember her?
August 31 at 12:56am · Like

Jessica Lam I don't even remember anymore... I just threw it to rob and was done with it because she wasn't even listening to me
August 31 at 12:56am · Like

Rob Dunlavey Hahaha it was a pain in the ass figuring out what the hell she wanted
August 31 at 12:58am · Like

Jessica Lam Right?!?! Because she wouldn't get off her damn cellphone...
August 31 at 12:59am · Like

Rob Dunlavey We should ban customers from using them while we are helping them :)
August 31 at 1:01am · Like

Jessica Lam I'm going to stop talking to patients if they're on the phone now... I did that at my old store. May have to start again
August 31 at 1:03am · Like

Rob Dunlavey I just interupt them while they are on the phone I don't wait. And if they ignore me I walk away. :D
August 31 at 1:05am · Like

Jessica Lam Haha I did that too, and I keep repeating until they stop their conversation...its great.
August 31 at 1:07am · Like

Rob Dunlavey Where did bang go. He like adds his 2 cents then walks away. He's probably talking on the phone.
August 31 at 1:08am · Like

Jessica Lam Lol. He was creeping in on the conversation... Bang we know your still reading this lol
August 31 at 1:09am · Like

Rob Dunlavey Bang! Show yourself!
August 31 at 1:13am · Like

Jessica Lam Lol I totally lied about thursday...its not going to be us 4. That was for friday schedule... That's how tired I am!!!
August 31 at 9:31am · Like

Bang Ly Haha u guys r facebooking tirelessly! Just give Cohen her albuterol vials and all her inhalers, she'll love u

Rob, how's Sydney doing? (-:
August 31 at 11:28am · Like

Rob Dunlavey bang it wasnt even those. it was for her damn cefprozil. and sydney is at school! i havnt seen her for a while. you should go surprise her with a visit!
August 31 at 3:22pm · Like

The pharmacist at store #2572 took my prescriptions, and asked if I was waiting. I said yes, and was told it would be about an hour (it was 5:30 pm currently). I sat down in the chairs provided for waiting, and next thing I know, the techs are closing the gating that blocks off the pharmacy counter from the rest of the store (it is now 6 pm). When I got up and asked as to the status of my prescription, they said "sorry, but the pharmacy closes at 6 today" and that it was now too late for them to give me the prescription. The store manager called another, 24-hour, store for me, but since the original store had ALREADY FILLED the prescription, they couldn't help me. This is ridiculous. I was sitting less than 10 feet from the counter for the entire time; on top of that, the staff gave patently false information to me when I dropped off the prescription.

I have two things I have often wondered about that aggravate me to no end. First, why do the pharmacists have to put so many darn staples in my receipt attached to the bag? It is totally unnecessary to put that many on the bag to hold it together. Are they all just staple happy? Second, why in the world does the print have to be so small? Make the print larger and the advertising of the pharmacy smaller in the blue boxes. Come on - we all know we are getting the prescription from CVS and we all throw the bags away anyway. As I'm sure many people do, I need to submit a claim for my prescriptions and the Authorization number is small enough that I have to use a magnifying glass to read it. And sometimes there is a staple right through the number so when you take it out you can't read several of the numbers. Common sense is obviously a lost art.

I purchased $44.77 worth of Merchandise, After writing my check it was put into a machine and I was tolld that my check had been rejected. I asked for the manager and asked her why it was rejected because there is more than enought money to pay $44.77 she told me she did not know. The Check was from Pentagon Federal Credit Union. This institution is not locsated here but in Washington D. C. I cannot see the reason even afrwe she put my Licence numner on the check and verified my address. I have lived here longer than CVS has been here.