CVS Phamacy

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Category: Lifestyle

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CVS Phamacy Reviews

Karramba May 27, 2010

CVS refuses to do anything about correcting their mistake even though I have the bottle they sold me

On 2/9/10 I picked up a prescription for Pataday eye drops from CVS Pharmacy in Haverhill. When I arrived home I found a .5 ml bottle of Pataday in the package, and this being the first experience with this product I thought everything was fine, albeit very small and expensive. On 2/11 I was online with my health care provider when I noticed the prescription was for a 2.5 ml bottle and that is what CVS charged them and myself for. I immediately called CVS to alert them that they had sold me the wrong dosage. They adamantly denied that they had done so and claimed they do not sell the .5 ml bottle and I was mistaken even though I have the bottle to prove it. They told me I would have to go back to the store with the box the bottle was in so they could look into it. The bottle was already disposed of on the 10th. CVS refuses to do anything about correcting their mistake even though I have the bottle they sold me.

This cost me a $40 copay out of my FSA and $58.33 charged to my insurance.

Gabittas April 1, 2010

I plan to be doing any extra shopping elsewhere

I have been filling 2 monthly prescriptions with the CVS pharmacy located at Rt. 35 & Shrewsbury Av. for several months now, since I moved to the area. I requested that the pharmacy make an attempt to order my medications in advance, to avoid my having to make a minimum of 2 trips per month (1 to drop of prescription & another to pick up medication). I offered to telephone a week ahead of each dr's apointment, as I have been told it takes a week to order. This is an ongoing prescription - I have been taking the same medicaiton for nearly 2 years - additionally, the medications cost just under $200, and I typically buy several other items while I'm in the store. From the reactions I given by everyone, including the pharmacist and the assistant manager, I was essentially told that the inconvenience of the employees having to attend to my request far outweighed any inconvenience to myself or the environment by having to make a minimum of 2 trips each month. Not only have I made this arrangement in the past, with two other pharmacies but another local pharmacy (much closer to my home) also offered to order my medication if I telephoned ahead of each dr appointment. I have been filling these prescriptions at CVS since I moved to the area just over 9 months ago, not for its convenient location but more because I enjoyed the extra shopping I would do at the store when I picked up my prescription. From now on, however, I plan to be doing any extra shopping elsewhere and I will be filling my prescriptions at a more local pharmacy - one that cares...