For years I have ordered rx's several days in advance and was given a time/date to pick them up.
Due to poor service I would always do the follow up call to see if they were really ready and as always told yes they are filled come in.
When I get to the counter they are never really ready and you get the please come back in 30 mins.
So you wait the 30mins and get back in line and more times than not are told to come back again still not ready.
This little game can go on for hours on end if not days. You will quickly find out that getting Rx's filled here will become your new part time job.
They have also told me repeatedly about not getting auth from my doctor for refills.
But what they dont know is that I have driven to the doctors office several occations out of frustration and witnessed them fax it over while I watch. Just to satisfy my mind and see if the doctor is really the problem or not. My doctors office even started keeping sheets confirming that the fax transmitted without error.
I have been laughed at and walked away from while trying to explain things and by the pharmacy counter staff.
After several years of struggle I have pulled my pharmacy business away from CVS and I have no regrets its nice to be with a pharmacy now that really cares about is customers.