To Whom it may concern (if there is anyone at CVS that is concerned):

Below are the details of the exceptionally poor treatment that I received from one of the managers of your store located at 526 Meriden Rd, Waterbury, Connectciut
Please be advised that I will be posting this and the below message on every internet bulletin board that I can find, emailing it to everyone on my 3 email addresses, and advising relatives, friends, and business associates; asking them to boycott CVS. You people should not be in business.

Early Saturday afternoon (1/2/10) I visited my local CVS store at
526 MERIDEN ROAD
WATERBURY, CT 06705
Phone: 203-465-7055
The purpose was to purchase 2 ipod gift cards. I located the gift card rack and chose the colors that I wanted. On my way to the check-out registers, I happened to walk up an isle that had men’s leather jackets. I’m probably close to needing a new jacket, so I decided to spend a few minutes trying on (for size) the few that they had left. As it goes, the XL seemed too big, and the L just a little small. Since I had other errands to finish and was running short on time I asked the manager what the return policy would be for the leather jacket thinking that I would buy it, and have more time after returning home for trying the jacket. He didn’t seem to have and exact answer, but told me that I “couldn’t bring it back in 2 weeks and expect to get my money back”. With that I asked him “would that even include if the tags were still on the jacket and I didn’t wear it?” He said “yes”, then after a few seconds of staring at me, this stinker added “You must know if you want it! If you don’t want it just put it back on the shelf.” I replied “ok, that’s exactly what I’ll do” which was a mistake because I should have thrown the jacket at him and told him to do it himself. After putting the jacket back on the shelf, I then said in a voice that was loud enough for him to hear (2 isles away) “and I’ll put the gift cards back too”!

Now that I’m home, I’ve had the chance to read the return policy at the website for returning non-prescription items. It reads as follows: “Our hassle-free return policy allows you to return products to any CVS/pharmacy store or by mail within 30 days of receipt, subject to a few exceptions.” That statement means two things; this store manager is not following company policy AND he is lying to customers !

How do you like CVS? They must have quite a following to be able to treat customers like this and manage to stay in business. I have a very small business and would not expect to have so much as one customer if I treated them in the manner I was treated at this Waterbury, Connecticut store. I later bought the gift cards at a Rite-Aid Pharmacy, and I’ll not only do without the jacket, but I’ll also do without ANYTHING from CVS. They made an important statement to me today………..we don’t want your business. And so it shall be because they’ll never see me again.