CVS Pharmacy Somerset, NJ. Via telephone recording, would not refill a prescription due to too early for a refill. Today is 12/21/09 and the label says that a refill is available before 11/10/10.

Now I have to go to the CVS where I know they will refill this prescription. This is the second time this has happened. How come the stores records via telephone differ from their in-store records? It looks like the left-hand doesn't know what the right hand is doing.

I have to complain about a lack of service at CVS Pharmacy in Foxboro, MA where Jay Mills is the store Manager. The incident was with the Photo Department. I did ask the technician's name and it was Katie (though since she had walked away I had to get her name from the shift supervisor).

I used to work as an Assistant Manager at a CVS in Plymouth and was shocked at the utter lack of customer service and rude attitude. I went to the Photo Lab where the technician had pictures running and waited while she adjusted the machine as it was running film. She kept her back to me the entire time though she knew I was there as I was talking to a friend. She then grabbed something and turned her back, and walked out back. I waited and just to make the point remained there to time when she would be back to service me, 12 minutes later Katie came back, glanced at me and said, .. (in her lab coat still working) "Ya?" I literally said "excuse me?" She then states VERY rudely, "What do you want" I think my jaw was on the floor and I said I have pictures, and gave her my name, She did a very loud aggrevated SIGH and looked, then she took my pictures and without saying a word walked down to the one open registed with 4 people in line, dropped them on the counter then walked back, said "they're down there" and walked into the back of the store again.

Amazing. This girl should NOT be representing any store with that attitude. What ever happened to Customer first?

Security in cvs pharmacy store # 3621 profiles and harasses me.when ever i"m in the store which is usually right after work because its 2 minutes away from my house which makes it very convient to shop. The security guard follows me around and tells me i"m not allowed in the store. I've never shop lifted there or anywhere else. I've never harassed any employees or caused any disruptions until recently when I asked for a manager to complain about the situation, and the manager toldme he could follow me all he (the security guard) wants.I find that to be wrong and unjust.

I went to my local CVS store last Friday evening at 8pm, greeting me at the door were three rough looking youths smoking cigarettes and clearly hanging out with bad intentions.As I shopped in the store one of these youths entered in and pushed past me, still smoking a cigarette. I am 6 and half months pregnant and was pushed aside by this thug as he wanederd to the back of the store to chat up and harrass two young girls who were trying to shop. I noticed there was no security guard on duty and suddenly, felt very unsafe and felt bad for the one lady working behind the counter as clearly, the delinquents were running the asylum. I promptly put my basked of goods aside, walked out and went over to Walgreens on Superior and Mayfield were I was greeted by a security guard at the door and where there were no dodgy teenagers hanging about the entrance. I will never enter that particular CVS store again, eventhough I have a prescription account there, I will transefer it to Walgreens who clearly care about the safety of their customers and are willing to spend the money to employ a security guard. As someone who runs a business in the area and cares about her customers I am deeply troubled by this lack of concern and dread what may heppen if CVS continues to disregard the safety and comfort of their customers. I happened to be at the CVS on 92nd and Broadway in New York last week and had a very happy experience, there they have a security guard.There, they actually care about their clientele.

I have working at CVS Pharmacy for 5 years and I am one of their managers. When I take my lunch, I have to continue to take care of the customer service calls while I'm on lunch. I think thats against the law!!!