I have been a long time customer of CVS and I believe now is the time I will no longer go there for anything. Over the past 6 months, I, as a customer, have noticed a change in CVS and the way things are handled, especially concering their own employees. I don't know who is in charge now, I've never met them. They are getting rid of long term employees that I have came to know over the years and this really upsets me! These people are what make CVS what it is or at least what I thought it was. CVS really wants us, as a customer, to believe that they care for us when they don't even care about the people that work for them. They, the employees that really care are the ones that are being "let go", a nice way to put being fired. In my eyes this is wrong and whoever is in charge of the Mobile district needs to look into this before it gets any worse than it already is. I am not racist in the least but, all of the employees being let go are all white and I've noticed there are more foreign and black people that are replacing them. That are not in least bit nice or act like they seem to care one way or another. This, to me, sends a bad message. When I go in the pharmacy, I want them to know me and take the time to talk or explain anything to me. Not rush me out of the way like Ive taken up too much of their valuable time. I use to not feel like I was just a number and that I mattered, not anymore. I will be transfering all of mine and my husbands medications elsewhere and intend on telling all of my family and friend to do the same. The regional supervisor needs to look into this as soon as possible because CVS isn't looking too good right now to a lot of their customers. Thank you!

black pharmacist said I could not get my drugs 3 days early. I asked why? Said he would have to check with the insurance company and if they say they will pay then I can get my refills. Said he would call them later. He never called, went back 3 days later and had to give him the prescription numbers again. Said they throw orders away that they have to call because they have too many to call them all.

WALGREEN doesn't worl this way.

For years I had been taking a strictly regulated medication and had often purchased it from CVS. On one occasion at this Fort Lauderdale store they gave me a box of medication that had been recalled (by Lot #) and was ineffective. I returned it to this pharmacy and first they asked ME to proove that it had been recalled! I told them that as a pharmacy I was certain they had access to that information. Pharmacist, whose name I have blocked out by now, gave me a dirty look while an assistant stepped in and quickly found and showed the pharmacist the information.

The pharmacist chose to only replace the unused portion of medication, after I had suffered for days thinking I was supposed to be getting the right amount of medication when I wasn't. In effect, they sold me 13 2-day medication patches and 2-ineffective ones, even after it had been proven that they were ineffective.

I returned to that pharmacy for a refill the next month (boy was that stupid). They then sold me back the box of medication -from which they had removed- the 2 patches the month before, this time selling me 13 patches as if it were 15. Unfortunately, I didn't discover the error until I got home, at which point the same pharmacist refused to fill the entire prescription I had paid for, saying I couldn't prove that there weren't the correct amount in the box! I told him to do an inventory, shouldn't it be that simple? Apparently not. He then refused to talk to me, like a petulant child. He remembered opening a box of medication and giving me 2 patches from it, yet refused to acknowledge that this was the likely mistake. It is a rarely used medication and probably hadn't been sold to anyone from that store since I had purchased it the month before. He knew there was a box in their inventory containing only 3 rather than 5 patches, yet for reasons yet unknown to me, he wouldn't admit the obvious error. My guess is that he didn't want to do paperwork recording the initial error, as would be required due to the heavy regulation of the med. I don't know for sure, as the story continues.

Needless to say, I couldn't get the correct amount of medication at that point, though my doctor was willing to write a prescription for the 2 missing patches, because the insurance company record showed I had received the full amount for the month, as CVS had told them and charged them for.

Numerous calls to CVS "customer service" over the next FOUR WEEKS only resulted in sympathy from the call center person and empty promises that a regional manager would call me back. When I complained that the regional manager was not calling me back, I was told that they'd forward a new complaint to the district manager about the lack of response. As you may guess, I never got a call, though I made the request through the only venue available many times.

No resolution. No apology. No investigation.

On another occasion, a store on Oakland Park Blvd. in Fort Lauderdale told me that I could pay out of pocket for a different, very expensive medication, and they would make a refund when my insurance company approved the meds. The insurance company had been slow in refill approval and I had been without it for over a week, so I paid cash to the tune of about $550.00 for a months worth. Two weeks later, when the approval had gone though, I returned to the store for my refund and for them to bill the insurance company as they had promised. But NO, they said, you just filled this prescription two weeks ago and it is too soon. I reminded them of the original situation and explained that I was not there for a refill, just for a refund and for them to charge my insurance company as they had promised. But they wouldn't do that they said, they had to make an actual sale to charge the insurance company and it was too early to fill the prescription. So on THAT occasion I was just out the $550 minus a $20 co-pay. I sent it to my insurance company for reimbursement and couldn't get one. That was some VERY expensive mis-information.

Few days ago I picked my medicine and found out when I got home the medicine was not mine but it had my name on the bottle. This particular medicine was named Premarin and it's a cancer medication. I returned to the store around midnight and confronted the pharmacist about the mix up. He apologized and that was the end of the situation. No if I hadn't been alert about my medicines and had prior knowledge of how my medication looked I could have easily of used the drug. It could have killed me. I changed pharmacies and had been CVS free for about three years. It so happens that a couple of months ago I went to my dentist and had dental surgery. My dentist prescribed some medicine and being late at night I had no recourse but to have it from CVS. I began to go back into that CVS on a regular basis and yesterday I was in need of medicine. I called the pharmacist and requested to him that I needed my medicine refilled. His reply was that I needed to go to my doctor's office and pick up a new script. I explained him that he knew me very well and there was no problem in filling the medicine without the script but he refused and the argument started to take a rude turn I was already filled with anger with the previous incident, that I decided to make him learn a lesson. I have filed a complaint against them.

Avoid CVS pharmacy at all costs! Warning read closely. For all you residents of Lake in the Hills you will notice the big sign in front of CVS at Randal and Ackman that says pepsi 4 for $10. Go ahead and try and get that price. They will not tell you that they are overcharging you as they charge you $12 not $10. If you bitch about it they hand you a coupon for $2.00 your next purchase. The sign has no restrictions on it telling you that you won't get their sale price until you buy 4 more for a total of 8 for $22 so to speak.

Have a prescription with refills? A coupon for a free advair inhalor? I went in this same store with a coupon my doctor issued me for a free advair. They handed me a bill for $245 (advair at walgreens is under $200) and I said it is supposed to be free? They said oh, you have to buy two and pay for one (overpay dearly) The coupon said nothing about buying two. They took it upon themselves to fill my refill and overcharge for it without my authorization. I got the one for free when I challenged them on it. They put back the second one. Well think this was a one time thing well think again. The next time I walked into the store I had a script for vicoden with one refill. Yep handed a bill for $70 and I said how much??? They filled both the first prescription I asked for and my refill again without my permission doubling the price. A refill is just that. You run out and you refill it. Not you fill it and fill it.

I told the cashier that the pepsi issue was fraud. He said NO IT IS NOT. What would you call it? A store being honest and forthcoming? I would rather pay more with Jewel or Walgreens at least when they charge to much they are upfront about it. They don't piss in your face and tell you to like it. They just piss in your face.