1. In my time dealing with CVS, despite leaving a time to pick up meds, they have NEVER been ready on time. Never. (I have used the pharmacy for at least 4 mos. now.)
2. Lines are always long, and there is never more than one person on a register.
3. Today is a new low. I called in 2 scripts at 8:30 this AM. Pick up time is 5PM. I go in at 6 as they are never ready on time, and find out that one script has been denied. It's a blood pressure med, so I'm obviously surprised. I ask why, and she shrugs and says you'll have to ask your dr for refills. I tell her they are bolod pressure meds, and I can't see my CARIOLOGIST not refilling them. The lady looks it up on the computer. She asks me about a doctor I've never heard of. I ask her if that's the doctor they called for the script. She nods in affirmation. I say, "No wonder. That's not my doctor. " She says, "We can fax it to your doctor..." after I give her the correct name... It's Friday. At 6PM. Fortunately I don't wait to the last minute to refill my meds. However, I'm completely done with CVS after this. I'm moving my scripts to elsewhere. I've never seen this level of sheer bad service at any pharmacy in my life. Screw CVS. I'm taking my money, and my insurance's money, elsewhere.

I've been obtaining my presecriptions from this pharmacy for over a year. Everytime I do, the prices of my prescriptions is lower than the normal because of discounts and coupons that my doctor has given me. When the price is not what I usally pay, I say something to the cashier and they, in turn, look in their computer system and realize that I do have a discount and proceed to reprocess my prescription so that I can get the lower rate. On Friday, March 18, I went in the pick up my 3 prescriptions, expecting to have to pay $30.00 and no more. When the pharmacist himself rang up the order and told me it was $75.00, I about had a heartattack. When I mentioned that every time in the past that these prescriptions had only been $30.00, he told me to call my insurance company and, basically, take it up with them. He refused to look into the computer system to even see what I had been paying in the past. Now, prior to this, I over heard a converstation that this pharmacist was having with another employee who was on the on phone with a customer talking about a prescription or prescriptions that had either been misplaced or someone else had picked up. I guess, because the pharmacist was already in a BAD MOOD, I guess he decided to take his frustration on me. If I have to go in the future to pick up prescriptions and this pharmacists is there, I will NOT be picking up the prescriptions at that time!

I went into the store today at 8am to get a medicine for my sick son (ofcourse with a prescription). I handed over the request and was told it would take 15 min. I was sitting in front of the pharmacy area and I observed that it exactly took 1 min for them to work on validating my insurance and 1 min to get the medicine. and finally got my medicine exactly after 28 min after my request. You may wonder what took so long. the 2 pharmacists along with another store manager were chatting about another co-worker - about her inability to do work and show up to work etc. They did not have a decency to notice that I was sitting in front of them with a sick child waiting to get the medicines. I did not utter a word as I wanted to just get home to give medicines to my son. But this kind of service is VERY VERY BAD. SORRY CVS. YOU might exist in this world for ever, but you will loose me as your customer and will loose others who are reading this.

I dropped off a RX...the lady at the drive thru window...told me it would be ready at 5:00. I dropped it off at 3:00, they had 3 hrs. to fill it...Called back to see if it was ready...give them 15 more min..called back in 15 min...still wasn't ready...said they would have it ready in 5 more...NO I DON'T THINK SO...talked with store manager said she would handle it...I told her that is why i changed to Walgreens to begin with..My insurance has a deal with CVS or I would change again...I am just going to go to another CVS

My dog Murphy takes a controlled substance (meds) for her seizures. Her dose is 32.4 mg pills and of this she takes one and a half pills twice daily. I dropped off NEW script as hers expired and when I picked up meds I realized I had 64.8 mg and directions said to give half pill twice a day. I went back and asked to see script and he hands me an OLD script of when she only took ONE 32.4 mg pill twice a day. Turns out the Pharmactist thought he was doing me a favor and giving me an UPPER dose pill and just cutting it in half. HAD I not read the mg I would have OVER DOSED my dog giving her 1 and a half pills of 64.8 mg twice a day!!! Had I gone by his directions and taken that HIGER dose pill and only giving her half twice a day she would have been UNDER dosed and therefore at a HIGH risk of seizures! She takes 2 diff meds that work together in their specific dosages to control her SEVERE seizure disorder. I got NO apology and was even told "it's no big deal, we can fix it"...I asked why the new script was not looked at. I was told that b/c her old script had NOT aged over a yr that it just popped up in computer and they went by OLD script. Very scary people. I was then told all pharmacies have this practice. I said really sir, they ask and demand a new script only to NOT look at it, not even compare it??? I said this is a controlled substance and I would hope in the future you pay attn to your scripts sir, not just what pops up on your computer screen, it could save the life of an elderly person, child and or in my case my dog. I talked to the manager who made me wait when she was called b/c the Pharmacist was too busy giving his side of the story. Absolutely no excuse for this, abosolutely no one willing to take the responsibility and was even told by both the Pharmacist and manager "the person who filled it isn't even here", as if that was supposed to somehow ease the fact they totally and completely failed to do their jobs!!! I took my script to Walgreens where they said they never take it for granted that a script is the same, the dose is the same and always fill it according to new script!!! OUTRAGIOUS!!!