I will never use CVS pharmacy located in Sherman Oaks again! The employees are rude, unprofessional and believe that they have the power to decide whether or not a prescription is to be filled. Even with the prescription from the prescribing doctor and the approval from the insurance company, one arrogant young pharmacist decided that she was not going to fill a prescription. How dare any pharmacist ever intrude upon the doctor patient relationship and think that they can decide to not give the customer his medication. While trying to explain to the pharmacists the details that she should be aware of regarding the medication, instead, she ignores me, interrupts me, she laughs, speaks in her native language to another pharmacist and completely disregards me. This episde took place once I asked if the medication were ready after waiting an hour and a half, and she non-chalantly waved her hand at me and said "another 10 minutes". It was 20 minutes after that interaction that she told me she was not going to fill my prescriptions. The eliticist superior attitude of this particular pharmacist is revolting and disgusting, If CVS is interested in keeping their custormers, they better take a good long hard look at their pharmacy staff and get rid of many of them ASAP. We are the customers, they should do their job professionally and respectfully. The consistent inability to treat any of their customers as equal human beings should be a huge red flag to the future busines of CVS.

The store manager mistreats most all the Spanish speaking costumers that walk into his store especially if they don't speak English. I don't know his last name but his first name is Chuck & what is most intriguing is he is back by the District manager his name is Tim. He follows them all over the store acting if they only go there to steal at times with no probable cause he has search there personal belongings. I am writing this here to you today not because I experience my self but because my wife is an employee at this store & has experience first hand discrimination towards her.Starting with the district manager Tim and going down to the store manager Chuck. They tell how great an employee she is but when she call sick they don't pay her for her time off even after they make her run around getting doctors note & other proves. Even human resource agree that for such a responsible employee like her self she should have not been giving such a hard time. When other employee don't even call in sick & they get paid for sick time including employees that have not even been employ for three months. That might not be discrimination but it is certainly a personal attack on her. Because she has been complaining on how she is being treated since she move here from their Miami stores.I am hoping that some one could come & investigate because I am having a hard time coping with her coming home crying all the time because of all their mistreatment towards her. And make no mistake about this Chuck does discriminate against all the none English speaking costumers that go into that store especially if they are Mexicans. She does not know that I am writing to right now but I could guaranty you that if come and speak to her she will not be afraid to tell you her self. If you do decide to send some one to speak to her, her name is Ivania Morales . Thank you so much for you time sincerely your Jorge Morales

I use Cvs pharmacy because that is the only pharmacy my insurance covers. I have been on a new medication for over 1 year now. I also have a card from UCB Parma that gives me $30 off of each refill. Everytime I refill the parmacy has to call UCB to confirm that I have insurance and not on medicare or medicade to receive the discount. Every single time they do not call. Despite telling the pharmacist and techs when I drop off the script, when I come to pick it up..they have not called and try to over ride it in their computer..which I have told them they cannot. They have to call. Once again today went to pick up (my 10th refill) same thing. I told them they had to call..and once again..3 techs and the pharmacist tried to over ride it with no success..finally they called and got the code to get the discount...an hour later I left.

I am sooo tired of this happening ever time! Tried to call the corporate office..of course they are closed..I said if I could go elsewhere I would..but I'm stuck with CVS.

I am pissed off Sandi!!!

I went to CVS to purchase a perfect 10 hair color. When I got to the counter, the clerk said, "this color isn't on sale. I said the ad says"perfect 10 hair color, not certain hair colors. The clerk still refused to sell it to me for the sale price. I walked out and will never go back to CVS. The were no signs stating Certain colors, in fact there were no signs at all.It was about 7pm on a Saturday evening. The store manager said they had taken all the weeks sale signs down, getting ready for Sundays sale. When a product is advertised it should state there are exclusions, this didn't.

W hen I go in to pick up a prescription there will be 3 techs standing around & one poor little tech running her butt of f because the others are yelling at her to get the drive thru or get pick up. She is a really sweet little girl and tries very hard to help but it amazes me that the rest of the staff will be stand there doing nothing except gum flapping and laughing and I had to wait for 1 hour to get my prescription filled. I've had enough of this place and am going to start going to Walgreens-- at least they all act like they are being productive. Very poorly run pharmacy!!!