I am not sure how well CVS is qualified to handle all of the manage drug benefit programs, for employees of the City of Chicago, the county, the Chicago Board of Education, the City Colleges of Chicago, the transit agency and the agency’s retirees. Their have been so many CVS employees that have been injured in the city of Chicago and they have a horrendous time trying to get their working compensations claims approved. They are expected to work insane hours and yet only get paid 45 hours, while not taking any breaks or lunch's. I know multiple store managers who have been injured and are currently out of work with severe injuries and all the required medical documentation, yet they get the run around from everyone in the company regarding their pay and benefits. If they are not able to take care of their own employees who bust their but for the company, how can we expect them to take care of the all of these employees for thecity of Chicago ?? These store managers are in fear of losing their jobs when they return to work, yet while they were working, upper management didn't seem to care that these managers were working 60-70 hours a week while only getting paid 45 hours, Their are some very serious safety issues at a lot of locations that directly lead to employee injuries, and when reported employees are pressured to return to work while still injured for fear of losing their employment.

I have never been to a CVS Store that was this dirty. This store is usually clean, but it has gone to crap! There is stuff all over the floors, the carpet is dirty, stuff scattered everywhere, and the bathroom is dirty. On top of all this the help there is no longer friendly or willing to help. I love CVS more than Wal Mart and I am so disappointed!

My son had been an employee at CVS in Cherry Hill, NJ since Sept '09. He was fired almost three weeks ago because he was accused of stealing. The Loss Prevention Manager in the Philadelphia region came into the store to "convince" my 16 year old son that he's been stealing approx. $20 worth of stuff and that they have been investigating him for awhile now.

She made him sign a confession sheet. He couldn't deny these accusations because she said they have evidence that proves he did it. They made me come in and sign this too...I suppose because he's a minor. I did, fully believingmy son was guilty at the time considering the "evidence" they said they have. When I asked to see it however, she said she wasn't allowed to show me.

After talking to my son and giving him every opportunity to "come clean" on this, he still asserts his innocence.

After talking to numerous people at all different levels of the company from Loss Prevention to Human Resources, I finally got the LP Director to admit there is in fact no "evidence". They also couldn't come up with an accounting of what made up the $20 they said he stole. Another strange thing...the day this firing took place, the regular store manager left early and there was only a mgr trainee there which I believe is against their policy.My son got along well with the store mgr which might explain why he wasn't in the building when this took place. I've been trying to get real answers for weeks now as to why this happened, and why tomy son, a 16yr old part-time employee. When he's tried to talk to other people who work there about this, they've said they can't talk about or they'll be fired.

I'm pretty sure I'm not ever going to get any answers from them and I'm also not sure if I can take any legal action against them. I know they don't have to have a reason to fire but are they allowed to blatantly lie tomy son and me to get us to sign a document of theirs? My wife and I feel we have no real recourse. Any suggestions?

In December 2009 the pharmacy indicated on a call in order that I was to visit my doctor before filling my blood pressure medication. After confirmation of my visit the pharmacy filled a perscription and because I was ill my husband picked it up, I took this medication for three (3) weeks before the pharmacy called my home and my job to advise me that they gave me someone else's medication. I took the bottle of medicine to them and they advised me that the other medicine was not going to hurt me and gave me a $25 gift card. . . .At the top if this month (February), I had to go through the same procedure and was given the wrong hypertension medicine - which I took for about a month before learning from my physician that it too was the wrong medicine. My doctor advised me that the pharmacy faxed a document that was issued in 2008, I told the doctor that I assumed he was lowering my medication as I had no idea what was going on assuming that the pharmacy had to be 100% CORRECT when dealing with the customer life. I shall question every order in the future and hope that these mistakes have no adverse affect on my health. In advising the pharmacy technicians of this new mistake they told me that it was my responsibility to call in the correct order. . . I told them that this was a mechanical call in order, I did not speak to any one, just gave the number indicated on the bottle. The technicians then told me that the doctors office OK'ed the order. I told them that the order originated from the pharmacy and that they forwarded a 2008 missive to the office. I then asked why they would hold on to 2008 information as it's outdated and should be removed from their files. My hypertension is OFF THE CHARTS now and I have your pharmacy to thank for this. . .I hope someone from your company communicate that they have received this communication and what you propose to do about this. Thank you -

I have been a loyal customer with CVS for many years. My wife and I have all our prescriptions filled in Store #6049, located in Staten Island NY. I have been filling a lot of medication in this store.

Recently I have had a problem with a pharmacist. The problem started a month ago, me and my wife went on vacation to Pocono, PA. My wife forgot to fill her January prescription for her birth control which she had 5 refills, so we went to the closest CVS to fill it. The pharmacist told us that she can’t use her insurance with this refill, because it is outside of NYC and she had Medicare. So we paid out of pocket with no disagreement. This month when I called the CVS pharmacy to order my wife’s refill the pharmacist told me that her medication has been transferred to another store. I told them we’ve done no such thing. I explain to the pharmacist what happened last month and she told me that I transferred. I explained to her we needed one refill last month from the Pocono CVS. She didn’t want to listen to me and started to be rude to me. So, I asked her to please transfer the prescription back to this store, which I hadn’t done in the first place. She told me we can’t, because it can’t be done. I asked her why, but she kept being very nasty with me. I asked for her name so I can call the doctor, and have them call her, so we can call in the script. SHE REFUSED TO GIVE ME HER NAME and told me the doctor can call in to talk to “some other pharmacist” for that information but clearly “she” did not want to help us. I have been very angry and upset in this matter. I have never had a customer service representative be unwilling to give me his or her name, especially when asked.

Later today my wife and I decided to close out our accounts with CVS and we will transfer all our medication to Walgreens. We decided that we do not want to do anymore business with store until we get an apology from the pharmacist or the store.