After having numerous discussions with the manager Terry and the corporate office of the CVS store located on 19th avenue and Indian School Road Phoenix, arionza, I am finally at my wits end with the last incident being the last straw.

The pharmacy staff at this store is a group of young, arrogant no it alls, who feel they are not accountable to anyone, including the corporate office.

I cringe at having to go into this store, and only do because I have to take a bus, and it is the closest store to my home. Unfortunately, I have to fill my prescriptions every two weeks, due to the type of meds I use. Every time I go in the pharmacy, it is one thing or another. It is not available, the insurance won't fill it now, the date is wrong, etc. and EVERYTIME, I have to call someone and spend the stress and time, and get it resolved, proving them wrong!!

Their attitudes are horrific, unconcerned and downright rude.

This time, Hanna, who is only a pharmacy tech, but acts like the manager, refused to fill one of my prescriptions because the date was wrong, but not on the others he wrote. She is from some other country, and she needs to go back to where she came from!! She did not even try to resolve the issue. When I asked for the pharmacist, she got haughty with me. Finally, the pharmacist came over, and while she was looking up my account, after calling my doctor and verifying he made a mistake on the date, she then got an attitude of arrogance!!

I asked hanna to call the store manager and she refused!! When the pharmacist overheard me asking to speak to the manager, (She too, is from another country) got uppety with me, asking me why I was calling the manager, when I stated it was none of her business why I was asking for the store manager, she then threw my prescription back at me saying "Well then, I guess you don't want this filled then". She spoke with my doctor, I have had my prescriptions filled there for years, and now she makes a personal decision to not fill my prescription again!!

Terry, the store manager is a whimp, and just stood there, looking down at the ground while I told him what happened. I called corporate. I called my doctor, who after dealing with them on the phone, and seeing how upset I was, stated that he was now boycotting their pharmacies (He has a huge practice!) and not reccommending them to any of his patients.

Other than the fact that they are all young and have too much power apparently, these people show no regard to their customers. And apparently, CVS is at fault, because none of them seem to be concerned about getting a complaint.

I am a career advisor, and a word to these employees and CVS, step over, and let a person who has been out of work have your job, because I am sure they will appreciate it and be respectful and courteous to customers!

These young people need a large slice of humble pie, and life experience to set them straight about life!

And CVS, shame on you for not following through on complaints, so that they have full reign to treat people anyway they chose.

After way too many incidences at this store in regard to customer service, I no longer will fill my meds there, or give CVS one more dime of my money. And I will tell everyone I know, please don't shop there.