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Not Pleased
March 31, 2009
False Adversing and Poor Customer Service
I will not be doing business with this site again. I ordered two collector's maps for the US state quarters. There are many versions of this collector's map advertised by other companies but I specifically wanted the limited edition map (as seen on tv) that was pictured on the cyberbrands website as their business is to sell products that are 'as seen on tv'. What was sent to me were 2 totally different maps that I could've purchased elsewhere. I fell victim to their false advertising and the transaction was a waste of my time. I sent the maps back for a full refund. I think it was very dishonest of them to send me a product that was not as advertised. Also, I sent an email to their customer service regarding information about tracking my package and no one ever responded to me. False advertising and poor customer service. Beware of this company.
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August 13, 2007
Account charged without sending a product
Larry, owner of www.cyberbrands.com (Cyberbrands, International) in Torrance, CA. is evidently the business owner, customer service department and everything, which is fine, but he charged my account without sending the product.
When I spoke to him on the phone the first time, he said he'd check with the warehouse and get the UPS tracking # and e-mail it to me. He did not. The second time I called, and got him again, he said he'd check my order "with the warehouse". I asked him to please just cancel it and debit my account and he said he would and that he'd send me an e-mail confirming my order was canceled. He did not.
I called him today to inquire about why my order still showed up on the website and why I did not get a cancelation e-mail. He said that when I got my bank statement, I'd see that it was canceled. I questioned not getting the e-mail he promised and he said what more do I need, if my bank statement shows it's canceled, then it's canceled. I don't see it canceled on-line, I said, and won't get my bank statement till the end of the month. Are you the entire company, I asked? He said yes, and "I'm in my bedroom and naked" right now! At which point, I hung up.
VERY BAD THING TO SAY to a potential customer. VERY RUDE, he should be arrested.
Thank you.
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