I made the mistake of ordering this product in August of 2009. Their product is no different than any free software that you can download, and their customer service has to be the worst that I have ever encountered ! On August 17, 2010 they charged my credit card another $79.94 for yet another year of service. Upon questioning them on 11 occasions, they claim that their EULA allows them to automatically renew the product, providing they contact you via e-mail one week prior to the renewal date, giving you the option to opt out if desired. Well, during the 11 times that I contacted them, they could not find any information about my account, yet, they claim to have e-mailed me prior to the renewal date. Finally, in desperation, I contacted the credit card fraud department and filed a claim against this company. Today, I received notice that my money was refunded, and credited to my account. What a bunch of crap I had to go through !!!