Bastards! I had bought Microsoft office. Each week I had to reinstall product key. I looked online and it said it could be a virus. Nope. Thought it could be a registry error. I called Cyberdefender. They ASSURED me they could fix EVERYTHING no question about it. No problem. I paid the $29.99 for the software. I was convinced that I needed their premium support. I spent $239.00 to have a technician remotely access my machine. I woke up in the morning as the tech was going over everything on my pc. In the morning I woke up to a pc that was shut down. I booted up and tried to use OFFICE. It asked for my product key. I installed. I called Cyber defender and was told they DO NOT WORK ON MICROSOFT ISSUES! I demanded a refund and was told they had attempted to fix my p.c. I hit the roof. They gave me at least 6 different 800 numbers to call. Always redirecting me. Typical "wear the consumer down". I do NOT get wore down! i complained over and over. I received a call from their technical staff offering to help with microsoft OFFICE. they refused to refund my money! They contradicted themselves. Lied and committed fraud! STAY AWAY

Don't use this company! One of our computers was freezing and we spent $300 to get the Cyberdefender software. Not only did they screw it up so bad that our internet stopped working and the computer started to freeze up even more, but we couldn't get in touch with the billing department to get our money back! We had also had them "optimize" another laptop in the household and they had it messed up to where it stopped recognizing my iphone, couldn't download microsoft updates anymore, and would just loop itself from startup and then shut down over and over!! I couldn't even get to the desktop!! I have to go get a external back up so I can get my pictures off of it so that I can do a complete system recovery!! (which means that I have to format the entire computer back to factory state. Thank God my computer has that option!) So far, I've been on hold with them for 45min-1hour, and finally gave up on actually talking to the billing dept. They say since I have the $300 plan, I have to talk to THAT specific billing department for a refund. I've decided that that dept. dosen't exist, and they just put you on hold FOREVER till you hang up. Let me say again people...DON'T USE THIS COMPANY! They will screw up your computer and if you try to get your money back...you'll be outta luck!

I saw the advertisement for Cyberdefender and thought I would give it a try to see if it would make my computer run faster. I called to download the "free" trial. I bought a 2 year subscription for 5 computers with the understanding that if within 30 days I was not satisfied I could get a full refund. Luckily I only installed on one computer because it was a nightmare. I spent numerous hours on the phone with the support techs (and of course getting to the support techs) but it was a calamity. I called to get my refund and am still waiting for the return calls from two different customer service reps who "promised" they would call. This is not an honorable company.

Cyber Defender and there pricing are fraud at best. I filed a official complaint with BBB against CyberDefender and there practices. It is on record. When I signed up for there Security Suite and the Registry/ Ceaner was thrown in free. Free not for the price. Started to have problems with there registry program. It was draging on the system as a unresponsive program. Freezing up the screen. CyberDefender thought they fix it, THREE TIMES. They failed. They created more problems then they fixed. After a while there Security Suite with the Registry/ cleaner program damaged my operating system by removing parts of my Microsoft program. I colud no longer use my Microsoft CD/DVD program for copying files. I had to take it in and have Cyberdefender removed. Even with the Registry Cleaner had all files copy. But could not find what in removed from the Microsoft Program. I had the Hard drive erased/dump. And my Tech at the Computer Store brought my sytems back. I had an external HARD DRIVE Too. {That is a must} I ask CyberDefender to reinburse for the costs of having my computer restored /rebooted. This complaint went through the BBB of Calf. in the State that this company does business. They failed to contact me at CyberDefender to discuss this situation they created. Every time I called about tech support they offered me 3 different prices for a new sign up. Because my subscription was coming up. But they never fix the problem but made it worse. STAY AWAY FROM THIS OUTFIT. SCAM ALERT. THEY WILL SCREW UP YOUR COMPUTER TO KEEP YOU IN THE FOLD. I am running the "Verizon Security Suite" for $5.99 amonth. And works good. And it has a registy cleaner and other option to keep your computer running great. It high lights the sites so you know what is good or not. Check it out. But have your computer cleaned before you put any new security suite in. It works out better that way.

I had many problems with my computer after downloading this software, They charged me for a free download, Then their software crashed my computer and I got in touch with them and then they wanted to charge me almost $500.00 to fix my computer, I fixed it myself. These people give good Software Companies a bad name because of their unscrupulous business practice, They said they refunded my money after charging me for a auto renewal I never sign up for, I have not received it. I am going to file a major complaint and try to bring them up on Fraud charges, People like this gives the internet a bad name and they should be charged just like anyone whom robbed someone on the street, They should not be allowed to hide behind the internet and think no one can find them or bring them up on charges.