CYMAX is the worst company I have ever dealt with. I made a $2, 419.20 purchase for a Howard Miller book shelving system on May 31, 2011. I contacted customer service when placing the order since reading reviews that they frequently run out of stock. The agent said that the product would be shipped within the week. Three weeks past and I had not heard from the company about any shipping details since they stated that they would send a tracking number when the product shipped. I could not get a hold of a rep via the phone. The phone system always stated that due to the high amount of calls, they would call me back and “that I would not lose my place in line” I never got a call back after doing this four times. They finally answered my email after five days and stated that there was an “internal processing error” (this seems to be their excuse for many customers) and that the shelf would ship within the next two weeks. Three weeks later, still no shipping confirmation. I checked my order status and they have the shelf as backordered and expected to ship by August 11, which would be almost three months after I ordered the product, and I doubt it would even ship then. It was a major hassle to cancel my order. The company charged my credit card as soon as the order went through. This company is running some type of scam, probably using the new orders payments to pay for older customer orders.

I ordered a product on a Friday, and it said it would ship in 3-5 business days. A week and a half later I called to track it and they hadn't even shipped it yet! This is unacceptable. They said the manufacturer "should" be shipping it the next day. Three days later it finally went out. I have yet to receive it, so we will see how the quality is.

I returned a product to Cymax, unused and unopened.

By the time they sent me an authorization code, my return was labelled "EXPIRED" by these morons, as though returning a pillow had an expiration date, like milk!!! The only reason my window to return the merchandise was held up was BY THEIR OWN RIDICULOUS POLICIES!!!

Unless you enjoy getting jerked around and having them ignore your many requests for help... AVOID BUYING AT CYMAX.

The dresser itself is a beautiful piece of furniture, but the company, who deliver it, Cymax, is a nightmare! It took them 2 month to deliver the item, all that time we did not receive any notifications of estimate time of delivery, or any other emails explaining the delay, we tried to call them, but they were very mean and unprofessional to us, we tried to cancel the order, they frightened us with $1000 cancelation fee!!! So we had to wait until they would deliver it…when they finally did, the item came damaged, and now it’s been a second week as we are trying to get them take the damaged piece back. They are not answering any of our emails, when we call them they always very mean, we asked to talk to the supervisor, he was even more rude then any of his workers, it’s not worth it!!!

BEWARE! BEWARE! BAD COMPANY! BE VERY CAREFUL IF YOU’RE GOING TO ORDER FROM THIS CANADIAN COMPANY! I ordered a furniture item based upon the picture on their website. We all know that different PC monitors show colors differently. The item was displayed with a nice Golden/ Yellow wood grain. No information was available for samples so based on the picture I placed the order. You can guess what came; dark brown furniture; no Golden/ Yellow color. I contacted Cymax’s customer service. They explained that the item comes to me directly from the manufacturer. I told them if the color was slightly off there wouldn’t be a problem, but the color was way off. They had me take pictures and send them to them. They sent the pictures to the manufacturer. The manufacturer said “colors will most likely not match posted display pictures”, and that “free samples are available before a purchase is made, and many of our distributors post a notice next to the photo that free samples are available”. Cymax does NOT post this notice. The manufacturer leaves it up to Cymax to make a proper posting. Cymax leaves it up to the manufacturer to determine if a full refund (including shipping) is in order. The manufacturer says that they sent the correct ordered product. Cymax says that they (Cymax) will refund me less a re-stocking fee, their outgoing shipping cost, and I would have to pay for the return shipping. These people are nuts!!! - Between CYMAX lack of awareness, and the Manufacturers poor color match, we the consumers should not be penalized