If I had known about all the complaints to this company, I would not have dealt with them at all.

I ordered a sectional sofa set from Cymax in March, the sales person was very courteous. The sofa set came after more than 3 weeks. I was so excited it finally came. I had to unwrap the package since the delivery guys refused to do it. The sofa set came in 4 pieces. One piece was a wrong item, one piece had different color than the other 3, one piece had a 2-inch cut through the leather with inside material exposed. So only one piece was good!!

I sent email with pictures about the problem to the sales person and to the guy at replacement department. I called a few times and sent email requesting replacement shipping date. I was promised 3 times that the replacement guy would call me back the same day that I called, but all were just lies.

Eventually 12 days later, I received email from the replacement guy that 2 pieces would be replaced. The piece with a 2-in cut was still under investigation. There was no mention about replacement schedule!!!

I called the credit card company to cancel the charge. Itwas a horrible experience to deal with this company.

Ordered two Legare desks from this company on 2/26. Was not informed on website of awful shipping times, and did not find out until order confirmation had been sent to my email that it may take up to 3 weeks to get my desks.

3/2/10 I receive an email saying the order has been shipped, and there is a tracking number, stating they will be delivered on 3/5/10.

3/5/10 comes, I leave work for an hour to go pick up the delivery, only to find that Legare has only shipped ONE desk. I call the number on the packing slip, which clearly states TWO DESKS, and am sent to some warehouse which has employees who know nothing about it, and tell me to call Legare sales, and ask for Diana.

Call repeatedly, and "Diana" can't be bothered to answer her phone. No department picks up except Accounting, so I complain to them, and they give me to Diana's assistant (who wasn't answering Diana's phone for some reason? Some assistant.) She ASSURES me that there must have been a mistake. Maybe it was sent with 2 tags? Who knows? She then promises me that the remaining desk will be put on the truck by that afternoon, and I should have something before they even get an email to me with tracking information.

This is ridiculous. Will never order from this company again. Shame too, because the one desk that arrived is really nice.

Ordered an item on the Cymax site and was promised it would ship within 2-3 days, and that 25 of the items were in stock. After a week with no tracking information, spent an hour on the phone with a Cymax representative (who was very nice, just unfortunately working for very bad people). He finally told me that the item was now backordered 45 days. I asked if Cymax would have called to tell me, and he said no. Apparently, I was supposed to spend $500, and then wait 45 days without hearing anything from the company that charged my credit card. I put in a cancellation request - but now get to wait until Tuesday to maybe hear back. So, I have no gift for my girlfriend, no money to buy one until Cymax returns my $500, and I wish I had read about this company before I bought. DO NOT BUY FROM CYMAX!!!

Dont order from Cymax! They do not know which products are available because they have nothing in stock...they are a drop-shipment company. I ordered a stroller and all the accessories. The website advertised 2-day shipping and after 2 days my order still had not shipped. After several calls and promises from management to contact the manufacturer and "put a rush" on my order, I decided to cancel. I called the manufacturer and found out that the items I ordered had been discontinued. Had I not cancelled my order, I would have been still waiting for my order weeks later. All of the customer service reps were extremely polite but pretty useless. All I would have liked is accurate information so that I can make appropriate decisions. The only upside was that I did receive my refund pretty quickly.

I purchased a shoe cabinet from Cymax. It took 3 weeks to receive and when it came the pieces don't even match. The doors are the only thing received in the oak color I ordered! Wish I had seen these complaints before I ordered!!! If you are thinking of ordering from this company, don't! Product is very cheaply made, colors don't match and price is inflated for what you get. Will never purchase from them again. Also tried to cancel when the order did not ship when promised and they would not even reply to my request! Cabinet was to be a gift, but arrived too late. I guess I purchased extremely high priced firewood!