Placed an order for a chair on 9/9 ... On the website said it would be shipped no later than 9/15 ... On 9/24 I called asking where the chair was or a tracking number. Representative Kieran told me item was back ordered until October. I told her to cancel order since I needed the chair prior to October. On monday I received an email informing me that the chair was shipped and was given a tracking number, also in the email was informed that if I refused order a 20% restocking fee would be applied to order.. What in the world?? I cancel the order and suddenly the back ordered chair shows up??? If I had never called would the chair still have been shipped? This company needs to get better control management and customer service. Will NOT order from them again.

Such an awful store, I wish I had checked some online reviews before placing an order with them.

unlike most stores where you get pretty much an update every day about the order status, with Cymax you'll get to know whats happening with your order only if you prod them by using the contact us link (I used google checkout, and I guess because of that they had to give a response by a certain time frame).

5 days after placing the order, I saw no updates on the status, so I contacted them about the order. Then I receive this repsonse:

"Thank you for your inquiry.


As indicated on the product webpage, from the time of your order, the manufacturer requires 3-5 business days to process and prepare this item for delivery. Tracking information should be automatically emailed to you 24-48 hours after the item has shipped out.


Please do not hesitate to contact us should you have any further questions or concerns.


Best Regards.
(Mr./Ms. No Name!)"

I thought there was a long weekend, so leaving the day I ordered and the holidays in the week, let me wait until it is 5 full business days.

Then I sent them a request to cancel the order because I had no more patience for these idiots to deliver the product I ordered.

and then I get this response

"Thank you for shopping with Cymax Stores. As per the voice mail I left we received word from the manufacturer that you item has been discontinued and is not going to be available to ship. We apologize for this inconvenience and will refund you in full.


Thank you!


Antonio K.

Sales Administration


Cymax Stores

Toll Free Number: 1-866-740-9830

Fax Number: 1-604-629-4708

E-mail: [email protected]"


These idiots of Nth order seem to be some understaffed, unprofessional company with the sole intention of getting the orders. There is no indication of whether the item is in stock or not (nor do they intend to say that until the customer gives the order)

This was the first time I was buyng anything from cymax, I guess this will be the last time too!!

PS: I made a mistake of assuming that google checkout means better service. when you use it, use it thinking it like just another payment option (like Visa, Mastercard etc).

One of my worst online buying experiences and I've been purchasing online for many years. I ordered
4 stools - 2 differenet types. A partial shipment was made - late. The other stools did not arrive - weeks passed - a couple
of months passed. Email was never answsered. I got incorrect status info from phone call. It was just awful and I never received
an apology. I was finally sent the stools after I had purchased some elsewhere and contacted my credit card company for reimbursement. I would
advise against doing any business with this company.

I ordered a TV stand for a plasma tv and components. There were no dimensions for the distance between the shelves. When the unit arrived the space between shelves was 5.5" and my receiver and center channel and DVR would not fit on either shelf. I called to inquire about returning and got a very rude customer service rep by the name of Josh at extension 350. He was argumentative, rude, and lacking any interpersonal or basic customer service skills. I asked to speak to a Senior Support Specialist who was very polite but failed to get back to me when promised. I caution everyone to be very wary about ordering anything from this company. Restocking fees are 20%, you pay return shipping which means it basically isn't worthwhile to return something. So in essence they have a "NO RETURNS POLICY" even when they are at fault. Check out other sites, which post dimensions and return policies clearly.

I purchased a dresser from Cymax and the dresser arrived at my house damaged. The delivery company Cymax uses could not deliver the item durning hours I am at home, as I work for a living. So, I had to agree to let the delivery company deliver the item while I was not at home and leave it at my door. When I came home and opened the contents, I discovered the item had been severly damaged. I then called Cymax and asked them to come pick up the damaged goods and refund my money or replace the item. Cymax then told me that because I did not sign for it, they could not refund my money or pick up the item unless I paid $175 restocking fee and and a $300+ shipping fee.

Here are there exact words " We would like to assist you by arranging for the necessary replacements to be sent. Regrettably, since the damage was not signed for or noted on the waybill, Cymax is unable to provide replacements free of charge".

People, these guys are unethical and have less then honest buisness practices. They are a Canadian company...which would explain a lot!

I called AMEX and they attempted to contact Cymax to resolve the issue and Cymax never responded to AMEX. As a result, my card was credited back.

My advise to you is to contact your CC company as soon as you think you are being scammed and have them charge back the amount.