just found this site.wish i found it before. ordered a dresser and a double from them.both came damaged.put the single dresser together and tried to repair damaged parts. opened the second dresser, a double, and it was in worst shape then the first.I called cymax, the first rep wanted to charge me restocking and shipping fees.i went nuts.the second rep took care of me and got me my money back.i was told that replacement parts were going to be sent to me for the single dresser.So far no parts.I emailed cymax, no reply yet.I thought the customer rep was good and eventually was very helpful, but now she is absent.it's a shame because now i don't have matching pieces and i am hoping the replacement part comes for the one piece i kept, and cannot recommend cymax.

I ordered a bed from Cymax in June, they charged me $1899.00 for it. I finally received delivery at the end of July to find that the headboard was damaged. they again sent another headboard 6 weeks later that was the wrong finish, and damaged also. the 3rd headboard arrived the end of September and it also was damaged. At that point I requested that I wanted to return the whole bed. They would not let me. I could only return the damaged headboard.

In Novemeber they offered me a $863.00 refund on a bed I never received.

This company should be put out of business. It is a total ripoff to the consumer and since they are in Vancouver Canada BUYER BEWARE.

I had to cancel the order because it was the wrong size. They shipped the order 2 days later. I tried to price match with their 110% price match and they would not!!! I refused shipment and I got and e-mail stating I would get nothing for a refund because the restocking fee and shipping costs both ways was more then the item??? I am disputing this charge on the charge card and I hope this company will be looked into they are fraudulent. Do not order anything from any of their websites.

They have many different sites that should have been my first red flag.

Do not buy from these people- they are the worst, most unprofessional company I have ever done business with. I purchased a large desk from "Computer Desks and More, " one of the many internet companies they do business under (probably so that no one associates that business with all of the numerous complaints about Cymax.) I paid for the "white glove" delivery service. The desk arrived badly damaged. I documented everything in the manner Cymax asked, right on the delivery receipt. The company told me that they might be able to repair the damage, so I should accept the delivery and that they would send me another if it couldn't be repaired. I took photos and sent them right away. The people I dealt with were very friendly & nice and told me they'd send another unit ASAP. Great! I made a mental note that these people were fair and reasonable. When the delivery company called to set up the delivery of the new desk, I reminded them that the old, damaged unit would need to be removed. They told me they couldn't do that without Cymax authorizing it. I emailed Cymax and they told me to give the unit to charity. I said "fine, I'll do that" but I have no way to move this huge 200 pound desk from my daughter's bedroom on the second floor of my home- obviously, they were responsible for moving the damaged unit, right? How could this be my responsibility to pay for or arrange? This was the minimum they should do given the delay and aggravation. That was the beginning of endless nonsense. Initially, Cymax emailed me that they had asked for and received a quote from the moving company for removing the unit and would get back to me. I never heard from them again. I made repeated calls & emails trying to get them to follow-up to let me know what was happening. No response. When I called the moving company they told me that Cymax had never ever asked them for a quote and had, instead, told them that they wouldn't pay to have them remove the old unit. I ended up having to hire movers to remove the old damaged unit. Moral of story: Do not make internet purchases from companies that do not have established histories with good customer service feedback.