I ordered a headboard for Christmas and they only shipped one box of the two box shipment. I have called several times and get the run around. The tracking on the shipment clearly says it was undelivered by fed ex. They refuse to refund or send me the missing piece because they say fed ex did ship it. I have never dealt with a company with such poor customer service as this one. All get is they are looking into it and then today they say it must have been delivered and stolen from my house before I got it. What a joke they are.

I've placed 2 orders with Cymax and both have been riddled with complications. The first, placed 11/21, was an item their site indicated was "in stock". After being charged for my order, I heard nothing for over a week, so I requested an update. I then received an automated email indicating my product was backordered until 12/31. Ok, I could live with that, so I waited. Then, in mid-December, I receive another automated email that says the product is further delayed until 1/15. I replied to that email requesting a cancelation and, to my surprise, received a response saying unfortunately Cymax couldn't cancel because it had already shipped (it, in fact, shipped the next day according to the carrier). Order #2, placed 11/29 (before the conclusion of my first round of consumer trauma), is following a similar path. Estimated delivery was 12/20-12/29. We are now within that window and I have yet to even receive a tracking #. The order still says "in progress", not "shipped" (it should have shipped more than a week ago by their estimates) and NO courtesy updates from their customer service informing me of the status, etc. So it is seemingly not back-ordered, they just don't communicate. I've requested updates several times (since they don't provide them of their own accord) and have been told "the manufacturer has been informed of your order". Glad the manufacturer knows about my order almost a month after I placed it, but what does that translate to in terms of delivery date?

I have found their customer service to be awful and their communication even worse. Despite good prices for the same products as their competitors carry, I will not shop with them again unless I don't mind waiting a month or more for my items (which is unlikely since they charge immediately, not when products ship. This may be isolated to furniture, but I'm not daring enough to try other categories at this point.

Do NOT deal with this company. (1) ordered twin beds, twin mattresses & box springs & night stand (2) received mattresses & box springs within 2 weeks (3) received twin beds & night stand - took 7 weeks for delivery (4) nightstand was damaged and had to go back (5) no contact from Cymax re a replacement or refund (6) contacted customer service re replacement - it's been 7 days and have not heard anything (7) beds were assembled - went to make one of the beds and the mattress & box spring fell through (8) called customer service (9) told it would take 5 days for the Replacement Team to process (10) I mentioned that the beds did not come with slats to lay the box spring on (11) rep insisted that replacement department would have to handle (12) after much insistence, asking to speak to customer service manager, rep conferred with someone and yes, indeed the beds should have come with slats and they would 'try' to send them out in a few days (13) Customer service would not give me the # for the replacement team - this should tell you something. They are so busy that they cannot take calls. DO NOT BUY FROM THIS COMPANY!

I received 2 bookcases described as SOLID WOOD only to find there were actually PARTICLE BOARD with solid wood veneer. I wrote a customer review indicating the misleading product description and it was not posted. Only favorable reviews are posted there leading me to believe they do not intend an honest feedback system but rather a further deception to the deceptive product description.

I bought Tuscana Design Base with Wheels for my outdoor patio umbrella on Sept-19-2010. Price was reasonable compare to other site. They sent me an email that merchandise will be shipped by October 13th. So, I called them today to find out the status. Customer service tells me that merchandise will not be shipped until November 19th. I requested customer service to cancel my order. She tells me that it will take a week before they can confirm my cancellation. Here is the interesting part. Cymax already charged my credit card on 9/19 and they can't cancel and refund my money until 10/20!! Now, my concern is Cymax used my money INTEREST FREE for 30 days. So, if Cymax could do this type of transaction with several customers they don't need to borrow money from bank, all they need 50% happy and 50% unhappy customer. I hated this experience with CYMAX. I would never recommend anybody to shop at Cymax just because they are quoting few dollars less from others.