Original order was filled with wrong part. Email to Cymax went unanswered for over a week, then they passed the buck to the vender. Vender never replied. Cymax even requested PHOTOS of the wrong parts. They don't believe they screwed up! Several emails later Cymax sent the order again. Again wrong part. Same lame result to email complaints. Waiting now for third try. Over two months now.

Cymax is only a third party "middle man" who isn't responsible for anything at all and is in complete disarray.

I will never shop there and I recommend you don't either.

I purchased a platform bed frame from Cymax and was told by the representative the bed I was ordering was in stock. Only to wait a month later to receive my bed with damaged parts. I spoke to the sales manager Lar, the guy with the accent, and he apologized for me not being notified the bed actually was not in stock when I ordered it. I threatened to send the bed back and he promised me a percentage refund for the bed being late and had new parts sent out. When I receive the new parts, they are damaged again! This time I call Lar and I tell him he better take care of me and that I want even more of a credit now because I hadn't had a bed to sleep on for a month because of *** Cymax. He changed his story when I pushed about the refund into my bank account for the damages and said now he would only give me a ten percent store credit. I laughed at him, said I would return the whole bed without a restocking fee. He made it look as if this would be fine until I cornered him with his ambiguity and he admitted I won't get my full refund for dealing with Cymax's shoddy business ethics. I said that's fine, I'll take it up with Wachovia. I'm still in the process of disputing the bed, I refuse to pay a 100 restocking fee for someone els's numerous mistakes. A representative has been e-mailing me to save face with Wachovia as well. She is saying "send us pics and we'll get you your full refund" and she is blatantly lying so Cymax can go tell Wachovia, "we tried to have her send the bed back and give her a full refund". I know what they are doing. Don't ever buy from this company, they shouldn't exist.

I just received my safe today, I ordered through Cymax Stores, on Oct. 6th, 2010. The safe arrived Oct. 14th, 2010, I signed for it, I placed it where I wanted it very gently and unpackaged it. I read the directions carefully and used the "over-ride" key given to open the safe and press the electronic reset button, AND THE DOOR FELL COMPLETELY OFF! This product is very cheaply made, and I would not recommend it for anyone looking for a quality safe. I researched for 24 hours on what type of safe to get and this safe had Absolutely no REVIEWS! DO NOT BUY!! get a sentry safe or another top quality brand!
http://www.cymaxstores.com/
Price Paid: $424.75 (free shipping from Canada)
-Guy from NC

So after searching for the perfect platform bed I find Cymax and I order my bed through them. Quick to collect payment but SLOW on delivery. First I get the bed with the wrong parts, then it takes them another 3 weeks to send out replacement parts, now i'm missing hardware. You make a call to them and according to them "its out of our hands." Not once have they given an apology nor tried to compensate me in any way. This company has their head in their *** along with their employees. I would NOT recommend this company at all, its gonna be problem after problem after problem. Good luck.

Decent prices; polite employees. Even though we asked them to hold shipment and release it on a certain date, they dropped the ball and only released the shipment when I called. I guess it still would not be released if I hadn't called. Also, and more important, they don't tell you that shipments that originate in Canada might take 2-3 weeks. I've been waiting about 10 days for shipment to Chicago and it will be about another week according to UPS. When you call CYMAX they are all so nice - great training - but all you get is an "I'm sorry" Nothing more. So, be warned.