I placed an order for a sofa table wtih cymaxstores.com. on a Friday and on Sunday I faxed a cancellation to them (received confirmation). I emailed them (received confirmation). I phoned them several, several times, but no one would answer the phone. All this was done within the cancellation frame time. When we finally talked to someone, instead of cancelling the order, they shipped the order and charged my account. Please investigate and read reviews before making a decision to purchase from Cymax! According to the personnel at Cymax, we are all whiners! Very bad company to deal with.

DO NOT ORDER FROM CYMAX!! I ordered a Christmas present for my son from them on December 6th, never received tracking information, so I called and emailed customer service several times with no response. I finally called and CANCELLED my order on Dec. 16th when I was pretty clear that I wasn't going to get my order in time for Christmas. After canceling my order I received an email that it shipped that day but they can't give me a tracking number?? I received another email two days later stating that the item has not been shipped and is on backorder!!! Clearly some huge communication problems going on with this company. Just got off the phone with them again today, Dec. 19th to cancel my order for the SECOND time!!

I received a fireplace that was damaged upon arrival, and Cymax refused to replace it at no cost to us. I REALLY wish I had found these reviews prior to ordering! What a POS company!

We ordered a dining room table, it arrived late, but that just happens sometimes. What was not OK was that it was defective, damaged, and they have STILL not replaced it nor refunded our money nearly 6 months later.

After dealing with their customer service we were initially told a complete replacement would be sent within 7 days, then they started giving us the run around, using stalling tactics, etc... at the 3 month point we reversed charges with our credit card company. That at least helped to get their attention. So they promised to send out replacements, so only half the replacements arrived, not the entire set and the replacements were damaged AS WELL!!!

I ordered from moderlinefurniture.com which I very sadly found out is a shell company of CyMax stores... what an awful experience. I still don't have our dining room table and chairs, and it has been nearly 6 months.

To make matters worse the delivery company they used for the initial delivery left my wife feeling unsafe while they were in the home, they swore at each other, and were extremely rude, and of course caused even further damage to the furniture when they went to assemble it.

A complete horror story.

Had I read about Cymax online, I would never had placed this order!!

What happened was I ordered a Jewelry Armoire (which wasnt advertised as being out of stock) from MoreAccentFurniture.com. What I didn't know is that they are a "Cymax Store". So, when it was time to enter in my CC info, I paid Cymax. No big deal, right?? WRONG!!!

BTW - itsn't it weird that Cymax has all these "sub-stores" online? Why not just sell everything via Cymax.com?? (sounds like they are trying to hide, to me)

I am fully aware of internet scams and to be careful of everything you do on the internet. I had placed an order for a Jewelry Armore (for myself) through www.EverythingFurniture.com last year, and that transaction went perfectly! So, I didnt think twice about this transaction since I had success with a furniture online retailer once before.

I had a feeling that something was wrong when the 450 dollars was deducted from my account and I hadnt recieved a confirmation email telling me that my item shipped. (the deduction was taken on a wedneday, I got suspicious on friday when I didnt hear anything)

So, I called Cymax that friday morning, around 10am. They said they had no shipping info for me, but would make a note in my account regarding the shipping status and would get back to me as soon as the item ships.

I thought that was too odd? I did a google search and found not only this website, but several other complaints boards and they all listed complaints. Some of the complaints sounded like what I was experiencing.

So, I called the Manufacturer directly. The informed me that the particular Armoire I ordered was discontinued.

So, now I call Cymax back on that same friday - this time at 5pm. I wanted to know the status of my item. They put me on hold for 10 minutes, and when they came back they informed me that they had the Manufacturer on the phone and didnt want me to stay on hold for too long - they would contact me back later in the day (mind you, its 5pm already) I told Maria (the girl from Cymax) that i would gladly hold, and I also told her that I spoke to the Manufacturer, and they informed me that the item was discontinued. I said to Maria that I wasnt sure why Cymax would deduct money from my account if an item is discontinued, and was technically never ordered? She said "oh, ok they told you that??" And, she puts me on hold...

So, here is how my story ends - Maria eventually comes back on the phone, tells me I am right about the item being discontinued, and states that I will recieve a confirmation email on my refund. (i dont want an email, I want a FULL refund) I said thank you, hung up, then went right over to my bank and filed a fraudulent claim.

Right now, my bank is investigating this transaction.

Whatever you do - dont order from Cymax. And, the next time you order from a "3rd party billing company" do some research on them. I wish I had!!

If anyone knows where else I should leave a complaint, or someone I should write too, please let me know!

thanks!