I ordered a bed from cymax and did not receive all the parts. When I contacted them, they were very unresponsive. After following up a few days later, they told me that the parts were back ordered and another month or two and that if I wanted to return the bed, they would charge me a re-stocking fee. Horrendous service.

I was going to purchase a jewelry box for my daughter, who I know is picky. I made sure I could return the jewelry box if she didn't like it. Cymax had a 30 day return policy. Not exactly. Now i want to return the $46 jewelry box I got that had free outgoing shipping. From the $46 price I paid they deduct $11.50 restocking (even though I didn't even open it -- my daughter rejected it based upon the picture on the box), I have to pay $12.10 outgoing shipping, $12.00 shipping to return it. So effectively I get $10 credited back to my credit card. That is criminal!!

BEWARE OF THIS COMPANY!!DO NOT PURCHASE FROM THEM, THEY ARE FRAUDS! I purchased and paid for a very expensive bed back at the beginning of November from this company. Originally everything was fine. They shipped a lot later than indicated in their website but at least it got shipped. When the item arrived at my home the whole headboard was cracked from top to bottom. This was a huge piece of furniture-almost 7' tall & weighing over 200 lb. The drivers of the truck refused to take the item off the truck even though Cymax told me I had to keep the item in order to get it replaced. I had to climb in the truck to take pictures to email to Cymax & then the papwerwork the driver gave me fraudulently stated that I "refused delivery" which I did not. I changed his paperwork to state that the driver would not take the item off the truck due to it being damaged. Anyway, after hours on the phone wrangling with both Cymax & Home Direct-their shipping company, the drivers took the damaged bed back with them & left me the intact pieces-footboard, side rails, etc. Supposedly Cymax ordered a new headboad. I was notified a few weeks later via email that the replacement had shipped. When I went online to check the status of the shipment & noticed that they had shipped a footboard, not the headboard which was damaged. I immediately notified Cymax & found out that yes, they had reshipped the wrong item. I was assured that the correct item would be reordered but now that weeks have gone by there is no communication, no indication of a replacement coming. They have had my $2060 for almost 3 months. I have requested a cancellation to the order & a refund of my money. They are beating around the bush & saying that may not be possible, etc. etc. Is there any type of legal action that can be taken in a situation like this?

I ordered a train table set for my three year old son for christmas. The site said it would be delivered one week before christmas at the latest. I am sitting here the day before christmas eve and now realize I will not get it in time. I will not get the one thing my son wanted most from santa. How do I explain that! I have tried to call over the past few days and even when I call at 7am sharp when the lines open...I can't get through. I have sat on hold for over two and a half hours with no one picking up the line. I have sent three e-mails and left two messages with no reply. This is the worst company ever!

I ordered a set of bar stools from this retailer and it took them 3 months to ship the order. When it arrived I realized it wouldn't work in my house. They told me there was a 20% restocking fee, which is not anywhere on their website. They say there may be a restocking fee for a return, but never state what the fee is. By the time they subtracted the restocking fee and the outgoing shipping fee, and I paid to ship it back, it cost me over 40% of the cost of the stools.

My advice is to stay away from this online retailer and their sites. DO NOT buy unless you're sure you won't need to return the purchase. All in all a very poor buying experience.