I ordered a bunk bed that came broken. Cymaxstores.com refused the return, claiming the item was not broken. However it was broken in several places. Then they offered to refund me $62.00 on a $1400.00 purchase, charging me $1100 in returned shipping fees. I have never heard of such a thing in my life. They have the worst customer service and business ethics that I've ever endured in my entire lifetime. They are literally trying to steal from me and lie to me. I highly recommend that you make your furniture purchases elsewhere. People can not afford this type of consumer abuse.

There was a moment that I could claim to have placed and order FAIRLY RECENTLY from Cymax.com. But no more. We placed the order in May 2008 - It is now the end of July, almost August, and still no delivery.

In May when we placed our order the item was listed as on "back order" and the shipment date was June 30th. We waited and come June 30th, WE HAD TO CALL THEM to find out that we would NOT be receiving the bar and that we should now be expecting it in the next shipment scheduled for July 31st.

Well, it is about that time and we decided to call again just to check on the order - NOPE - again we got pushed back into what they claim to be the next shipment scheduled for August 20th.

Customer Service has nothing to do for us or say to us other than they are sorry but our order did not make this shipment.

I will never order from CYMAX again - BAD BUSINESS

We recently ordered a bed and a dresser from one of Cymax's MANY sites. The dresser we received was damaged. We showed the damage to the delivery person but he still checked that the item was delivered in good condition. Because the damage was not noted on the delivery form, Cymax would not get a replacement for us. We called Cymax immediately after delivery to inform them of the damage and took pictures which clearly showed the item still mostly in the original shipping packaging. Yet, they claimed that because it wasn't on the form, all they could offer us was a measly dollar amount and a repair kit. To add insult to injury, part of the bed we ordered was missing and it took another week for that to be delivered and then when we went to put the bed together there were no instructions and we had to wait another few days to receive those. Buyer beware, if you choose to order from this company read all their "fine print" carefully as to not be taken advantage of by it. We will NEVER order from them again.