Where has the customer service gone? What ever happened to the customer is always right? I wish I knew but they do not exist at Dairy Queen Jackson Center Pennsylvania! My family and I like to go out to DQ 2-3 time a month, maybe for ice cream maybe for a meal. I drive about 6 miles to get to this particular DQ and expect when I get there that it is not an inconvenience to serve my family. In the last couple of months since opening for the season the service and food has been terrible! A few weeks ago my daughter and her friend each got a chicken wrap and fries. Well lets start with the chicken was cold and there was very little of it. There was also only a couple shreds of lettuce and one tiny spot of dressing. When she called to complain she was told that was too bad but there was nothing they were going to do about it! They would not replace them or even fix the ones the kids had! They would not put any more lettuce on it and give no more sauce. We were basically told oh well deal with it or don't come back!! No I ask what kind of customer service is that?! I got a burger there three days ago and basically the same thing hardly any toppings and a spot of condiments. When I asked for a packet of ketchup for the burger the acted like I was wrong and it was a major inconvenience to give it to me. Now today my wife stopped to get a Moolatte and she asked when it was handed out to her if it was mocha because it was very light, she was told it was. When she tasted it, it was bland with no flavor. She asked them to fix it and they very rudely said "I will try to make you a better one" again the customer service is not there! When she got the second one she asked if it was a chocolate milkshake because it was so dark and it wasn't even mixed properly, it had so much mocha it was sickening! One extreme to the next!! She asked for her money back and was met with a lot of resistance. In the end she got her money back and drove another 12 miles to Mercer PA DQ and got a perfect one. So bottom line is I will drive the extra 12 miles to Mercer from now on because I have never had a problem there. I just go to Jackson Center because it is closer, Well NO MORE! Besides the prices in Mercer are a lot cheaper, I'm not sure why I guess Corporate does not set the prices, the owner charges what they want. The money I spend in gas to go to Mercer I save in cost of food and EVERYTHING in Mercer has always been great. Product and customer service. Too bad Jackson Center DQ a sorry performance gets you an F- !!! So Sad.