My name is Orlando Irizarry, SFC with the US Army for the last 19 years. On May 2010 I and my family decided to take a little vacation in Dallas. We decided to go to the Marriott Quorum hotel in Addison, which because of our past experience as a family and also as a Contract Review Officer for the Army in which hotel we had a family readiness program convention with all the family members of soldiers who are deployed in Afghanistan. We checked in on May 28th by being guess of a current Marriott Employee, who faxed the required documentation to the lobby counter. We requested that a refrigerator and microwave be sent to our room ASAP due to our baby. It took about 5 hours and multiple calls to finally get what was promised. One of the Managers on Duty so understood that she even gave us a complementary breakfast for my entire family. Around midnight of May 30th the invoice/bill was sent underneath our door. My wife did open the bill and noticed that there were phone calls charged that were not made by us. At that moment my wife called the front desk to dispute the charges. Billy Williams, Manager on Duty after arguing with my wife over two phone calls worth less that $2 dollars did accused me and my wife of taking advantage of the hotel by asking for free stuff, free meals, calling the front desk to place false complaints. Mr. Williams also had the audacity of calling our friend’s supervisor to tell him that we were an inconvenience to the Addison hotel. I went to bed humiliated, ashamed and disgusted by the way that we were identify, targeted and accused. Few hours later I woke up with my heart racing. Around 0600 we called the front desk to request an EMT to check my heart. EMTs from the Addison Fire Department came in to our room at which time an EKG was performed at which time I was having an Atrial Fribulation. My heart was beating around bits per minute. Right in front of my entire family I was transported by the Addison Fire Department to the Baylor Plano Heart Hospital at which time I was placed in ICU. When I called my wife from ICU she told me that she felt helpless by not knowing anyone in Dallas, by also having to care of our three girls, age range from 12 to 1 year old and not knowing the area. I asker if the hotel provided any assistant to mitigate the suffering. Her answer was no, no one called from the hotel to render any assistant while I was in ICU. As a matter of fact the day time manager did acknowledge to my wife that the fact that Mr. Billy Williams called our sponsor’s friend’s supervisor to complaint against us was inappropriate at which time she did apologized for it. Because of not having anyone in Dallas to care for my wife and three girls she was forced to extend her stay for one more night with almost no money to pay for just because she did not know anything about Dallas nether the hotel provided any help. I was given anxiety medication while in ICU just to cope with my family situation at the Marriott. This is a hotel that does have a complementary shuttle service to take any west 360 degree around the hotel to any park, restaurant or other amenities but not even offered to my wife to be with me at the hospital. The following day, May 30th I was discharged from the Hospital at which time a friend came in all the way from Austin just to pick me up to go back to the hotel to check out. When I crossed that lobby I felt humiliated and ashamed by the way we were mistreated and humiliated. May be the fact that we are Hispanics may have been a factor, but we are all US Citizens by birth and army career with 19 years of service.

Today my wife called the hotel again to gather some names in order to get all the information for a legal review by the Texas Bar Association. Linn the Manager on Duty was amazed with all the things that happened through the process. I have been on convalescent leave since the day that I left the hotel on May 30th until tomorrow when I am having a heart ablation to see what kind of damage was caused by the incident in May. I have been under blood thinner ever since and facing a possible medical discharge by the Army. While on the phone with Linn I was transferred to Mr. Russell from the Lost Prevention Department to make an official report. The way that Mr. Russell talked to me and my wife was the way that a criminal investigator talks to a suspect/subject. She was arrogant, mean, challenging and rude to a point when he told me that he did not have time for me. That is the kind of typical behavior and customer service expected by the Marriott Quorum Addison hotel employees. I am an ex Military Police Investigator with plenty of investigative background and the way that we were treated by the lost prevention employee at the Marriott Quorum was the same way that Q & A was the same way that suspects and subjects are subject under.

On 16th July 2010 I was admitted at the ST. David’s Medical Center in Austin TX where I got heart surgery which took about five hours to repair electrical abnormalities around my heart. I have an 8 week recovery and placed on convalescent leave until July 26th. I have to take blood thinner for the next 6 months and monitor my heart rate every week. Based upon my cardiologist findings it has been determined that stress could be a trigger for the last incident that took place at the Marriot Quorum by the Galleria. No coronary disease was found that could trigger the last attack. My three days stay at the hotel left a lifetime physical and emotional scar.