I am atrociously disgusted in the manner in which the consultants have been trained to handle client queries & Damelin as a whole. My problem started when my assignments where not marked and I was told that my account has been frozen. Only for them to realise that it was their fault on their side as I had paid my fees in full. The second incident was when I was double book for 2 different exams at the same time and I did raise this on time with Damelin, however I was told that both those exams needs to be written at that time.The exam venue told me this was not possible, I then ended up writing my exam at work, after a huge fight. The one thing which makes it unpleasant in dealing with Damelin is their unwillingness to deal, help and sort out problems with their clients. Recently after I wrote my last batch of exams, Marketing Management 3 didn’t have my results and a couple of consultants where to investigate and follow up for me, then call me back, however non of them did. Theo Pillay, who is apparently their manager, is worse, because he can’t even attend to client queries which need to be escalated. What type of manager is heshe? Does heshe even know what is going on in there.