A terrible experience with Dana Ford in Staten Island NY. We went there, made a deal on a car and the dealer convinced us to go for a dealer installed leather because they didn't have a car we liked.

This was on a Saturday of memorial day weekend, on Sunday I called the dealer told them to NOT send in the car for custom leather (which they hadn't since it was a weekend) and that we would come in the next day to discuss what we want to do. On Monday, memorial day, we went in, and discussed that we wanted a titanium, which they didn't have, and Michael P, the sales rep, talked to the Managers and told us that the systems were down and they would refund us the deposit the next time we could come in.

We came back today, June 4, 2011 and they refused to give us our deposit ($1000). Claiming they didn't have to, even thought the Lease Order paperwork clearly states that the deposit is refundable unless it is to cover dealer incurred damages. The dealer incurred no damages, they did not put custom leather on it, clearly since we did not come back to sign the financing paperwork, the deal was over, so after a full week of the deal not being completed, it's pretty clear to the dealer there was no deal.

We dealt with Michael P as our salesman, Joe (manager) and Dave (manager) and Douglas H (General Manager). They all refused to admit or even discuss the reason why our deposit was being held.