I ordered some of there jewelry and I did not like so therefore I returned it...this was in May 2009. After several phone call over the past 3 months I have been told each time either 7-14 business days or 5-7 days for my refund to get to my account. Obviously that did not happen. Then I searched the companies name to get their address when I saw I am not the only one this has been done to. So I filed a complaint with the Better Business Bureau...their website is chicago.app.bbb.org if anyone else would like to file. I am not saying that this will get you your money back but anything is worth a try...good luck to all of you that got screwed by them like I have.