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October 27, 2009
what are you kidding
What are you kidding.I have been going to Dave’s for over 12 years. They have done the brakes on two of my cars and misc other work on them as well. A good example of their way of doing business occurred last year. I got in my car to go to work and pulled away from my house to hear an awful sound coming from under my car. When I looked under the car, I could not identify the source of the noise. I drove over to Dave's and they put the car up on a lift and found part of the panel that protects the bottom of the engine compartment had come loose. They fixed it on the spot and charged me $15 for the repair. I was in and out in 10 minutes and it cost me much less than I expected. You can trust them to do the work right and for a fair price. The complaints on Dave's must be from some very mean people. These guys are real heros!!!
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Chuck
January 3, 2009
Awful service
I dropped my vehicle (1998 Jeep Cherokee Classic) at Dave's Auto Service INC in Centerville on Saturday (9/7/08) and put my keys in the drop box. On Monday Dave called me letting me know that I would need a new radiator to proceed. I agreed and told him I would call back later in the day with a deposit.
I came down to the shop in person to talk with Dave. After waiting in the lobby for an upwards of 45 minutes, Dave approached me and we went to look at the car. I decided that I would let him know the next morning whether or not to proceed, and exited to my car.
After getting in the car that I had drove to the shop (different car than the one being repaired) Dave came out screaming at me, and asked me what I was doing. I stated that I was driving home. He reached into my car (also a Jeep, but much older and of different color) and pulled out the keys. He proceeded to walk into his store and tell me he was going to call the cops.
It took at least 5 minutes to repeatedly explain that this Jeep was a different one, and not the one he was repairing. After he finally had one of his associates check on the Jeep in the back, he released the keys to me.
Never have I met such an individual with such a temper in a business. After asking him whether or not my problem may be a head gasket, and what a head gasket would cost, he refused to even give an estimate. Any mechanic I've ever been to has at least given me the courtesy of looking up the pricing for a head gasket replacement -- but Dave refused to do so simply because he couldn't give an estimate off the top of his head (which wasn't what I was asking for.)
His rude manner in which he treated me was upsetting, and the fact that his paranoia compelled him to reach into my personal vehicle (which is not under any mechanics lean for Dave's Automotive) is not only rude, but an act of assault. Entering someone's vehicle without the consent of the owner is not something that an employee (much less, business OWNER) of a repair shop should be doing.
Dave has been one of the most difficult people I've had to deal with in the area of customer service. I'm extremely dissatisfied, and want Dave to know that should he continue to be so rude to his customers - he wont be in business any longer.
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