I recently ordered a fancy dress outfit for a friends hen night from www.davidgalore.com, I ordered it a little late than i'd hoped but still had 10 days in order to receive outfit and return if not suitable, however 2 days before the hen night I still hadn't received the outfit - I contacted the owner countless times by both email and phone before then as I had been told that it'd be with me 3-4 days after I ordered it! but I didn't receive any response but I did receive an email saying confirmation of order and that the money had been taken and even emails from him saying when I'd definately get it by - so feeling a little nervous about whether i'd receive it on time I ordered it from another company (www.jokers.com) and this was received the next day before 1pm and fitted perfectly Cool

I received an email 1 day before I was due to have the hen night which was on the 24th September 2009 and he said he wouldn't be able to get it out to me on time and would I like a refund? I replied yes...it's now been 14-15 days since that email and I am still waiting on the refund from the guy, further to leaving countless emails and voice mail messages and not able to leave any further messages on the landline number as it says the mailbox is full. I certainly don't think this company is to be trusted and I think it's appaling that someone thinks they can abuse someone like this and effectively steal their money as they requested for the money to be returned following their error.

I am now in extreme financial difficulty as I had to buy another fancy dress outfit to compensate for this, and I am looking for any advice or settlement for this.