David Stanley Chevrolet

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Category: Automotive

Contact Information
Oklahoma City, Oklahoma, United States

David Stanley Chevrolet Reviews

Jerry Southerland July 15, 2009

slander and unproffesionalism

On 7-15-09 I contacted Brad Cook in regards to purchasing a Camero for my nephew. I stated I would let my nephew know Brad had a unit in stock and would work on getting my nephew to commit to the color which I did and was in the process of contacting Brad to inform him we were on our way there. I called and the operator answered, I was informing her to let Brad know the situation and after the first 3 words she cut me off. I redialed the number and once again she cut me off, I called once again and started to kindly inform her I was trying to tell her I just wanted to leave a message, she rudely told me she had other calls to answer" what did I want". I proceded to tell her and she placed me on hold, she never returned. I redialed her and asked why she was being so rude; she disconnected me. I redialed and asked for a manager, she disconnected me, I redailed and she stated"WHAT DO YOU WANT", I replied I had tried to tell her and she once again disconnected me.

I called Brad Cook's cell phone and informed him of what just happned and he immediatly began to defend her not even knowing what just happned. He went over to the operator and stated that "she said I threatened to kick her ass" unbelieveably I told him she was not telling the truth, and that I have never used fowl language
nor have I EVER threatened anyone in my life time. He came up with a lie just as she did that there was another customer just called her that threatened her and she propably assumed it was me? Mr. Cook did not realize as a bussiness owner myself I also automatically record my conversations which will be an asset in my conversation with Mr. Stanley.

He then started getting an attitude with me, he stated "WHAT DO YOU WANT ME DO DO>>>FIRE HER..IF I DO WILL YOU PURCHASE THE CAR?" I stated I would do just that, he replied now; her kids can not eat!
Brad stated he had the calls on tape; I asked him to immediatly review them, he changed the subject.
I asked for a time to meet Mr. Stanley or a number so that I may inform him of the service that is being given to customers when they call. He refused, I called and kindly spoke to Zeak his manager which did not give me a way to reach Mr. Stanley but said he would review the situation. I informed him I "would" speak to David Stanley and inform him of the unprofessional and unbelieveable attitude and rudeness his dealership gives to customers with these two employees employeed there.

I will purchase add space in the Oklahoma City and surrounding area news papers informing potential customers to beware of such a bussiness. I am a bussiness owner and purchase vehicles by fleet for my company which I currently purchase in the Dallas Ft. Worth metroplex. I had hoped to find a dealership here in Oklahoma to do my purchasing, only to find one that I am happy to steer clear of; and hope to help others to do the same.

I feel this is a classic case of slander and allowing our attorneys to bring this kind of situation public, will also bring forth others to inform potential customers of this dealership to find a dealership with professionalism to do purchases with, if it starts with slander from the operator ;to cover up from management, what is next?

heather522 July 6, 2009

New Vehicle Purchase

I would absolutely NOT recommend buying ANY vehicle from David Stanley Chevrolet!!! My fiance and I just purchased our new 2009 Chevy Silverado from them this past weekend (7/3/09). His cousin (who used to sell cars) brokered the deal for us. When we went in the next day to fill out the paperwork, we did not know that they had raised the price of the truck $1, 000 from what they had quoted his cousin the day before. We found out only after we went to his cousin's house with the new truck. His cousin was extremely angry that they lied to us and we all went back up there to see if they would correct the problem.

Our salesperson, Brad Cook, told us to wait in his office and that he would be right with us. Thirty minutes later, we had to page him to even have him come speak to us. He brought in the sales manager who told us that the deal was done and my fiance's cousin told him to go get the paperwork because we weren't happy. He wanted him to go over the numbers again but they refused, saying car sales is "funny numbers" and they don't stay the same from day to day. They then went and got the finance manager who treated us horribly. He said $1, 000 isn't much money and we shouldn't even be worried about it. He told us my fiance's cousin that he wasn't speaking to him because he hadn't signed the paperwork. He didn't care if he brokered the deal, he wasn't on the paperwork and he could get out of the office. And then he had the audacity to tell my fiance (who is almost 30), to grow up, and fight his own battles. My fiance told him he wanted his keys back from his trade in, since by law, we have 72 hours to return the vehicle. The finance manager told us we didn't know what we were talking about and REFUSED to give us our keys back. He then told us to contact their attorneys on Monday and walked out of the office.

I have a problem with them lying to us about the cost of the vehicle, but I have an even bigger problem with the way they treated us after we purchased a $34, 000 truck from them. If they had been helpful, even if they were unsuccessful in solving our problem, I would not have cared. But to be treated so poorly just speaks volumes of the way David Stanley cares for their customers. The second we got home, I peeled the David Stanley sticker off the back of the truck. My fiance is so proud of his new truck, and really, I'll pay the extra $1, 000 just to see the smile on his face every time he climbs in. But we will NEVER buy another vehicle from David Stanley Chevrolet...or quite possibly the entire David Stanley family of dealerships.

BUYER BEWARE!!!