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jmonnich
August 11, 2009
staff and promotions
My daughter and I went to David's Bridal to order her wedding dress. Happy times! We had a lot of fun trying on dresses and the consultant was great! The wedding party consisted of 5 brides maids and we told them what color of dress to purchase. They bought all of their required dresses within a period of two months. I (the mother of the bride) desided to purchase my dress there too! I walked in and found my PERFECT dress, which had been there the whole time since March, 2009 and it was July. They had it on a display and I asked if it was on sale (because it had been in the store for so long)? The "consultant" told me, "Oh no, that is a new dress". I almost walked out, but I liked the dress and thought well she must have just been having a "bad day". Another lady was behind the counter too and I realized that she was the "manager". She was smiling at the "consultant". I thought that was weird, but continued on. It turned out that my dress was not in my size so I had to order it. And of course pay in full for it. When I went to go pick up my dress within three weeks, again great. I noticed that there was a $50.00 to $100.00 promotion if all of the whole wedding party purchased dresses within a certain period of time. I asked about it because we did, and the "manager" stated that my daughter should have asked for the promotion at each time the brides maid ordered. I asked to speak to the "manager" and when the "consultant"explained to her, she came and talked to me and had that same smile, look and tone to her voice that said, "sorry about your bad luck". My complaint is that if a store has promotions shouldn't they honor them especially since we brought the bride's dress, 5 bridesmaids dresses and the mother of the bride dress there too? And don't you think that we should get more than a "sorry about your bad luck" look?
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