I recently ordered a dress at David's Bridal. As far as the customer service goes I didn't expect any different since it is a knock off from designer place kinda like shopping at Walmart. I ordered the dress in an 8 petite, I thought how great that would be to not have to get it altered. I was so excited when my dress came in!! I made an appointment to try it on and take it home. To make a long story short my dress ended up being an 8. I find out it doesn't come in a petite. I'm confused how the sales associate missed that detail when entering the order in the computer. That was three days ago. I'm waiting for the story manager to call me back. She call the day I was there around 5:30. I missed her call due to work. I called her back and she had left at 6pm. I called the next day and she was off. How convinient! Now it 2pm the 3rd day and still no call. One of the other associates said they would probably hem it for nothing. Well really well thats how I ordered it. Bottomline if you can't be great at your job like ordering the right size, color and length or *** just know your product your trying to sell then it's time to find a new career !

I am in an out-of-town wedding; the bride picked out the bridesmaid dresses at David's Bridal so that the out of town girls could purchase them locally. Unfortunately, the local store was NO HELP. No one greeted me when I arrived, I had to find my own dress on the rack. It fit poorly so I had to find another size (by myself). I took my dress to the register and paid for it. I noticed the the cashier added a sales associate to the receipt despite the fact that no one helped me - they should have discounted the dress by the commission that the salesperson made for not helping me! The bride picked this dress becasue she was told that they were in the warehouse and we would have them in plenty of time. It is now three weeks later and still no dresses! When we call the store, we are told that they are "in route" - at this rate, they must be using a mule!

I went to Davids Bridal to look at Bridesmaids dresses 4 days after my engagement, I went on January 4 2011. I was coaxed into trying on gowns for myself, and fell in love with the second one. They ordered it for me as the floor sample was practically destroyed, and promised it would be new, from the warehouse. It was not. The one they ordered had coffee spilled over the front hem, more than average beading missing/falling off, lace torn, and had been stepped on, as proved by the footprint on the gown. 7 visits later (they kept trying to get alterations to fix the problems with the gown), they finally gave in and ordered me a new gown, which to their credit was perfect, when it came in.

I went back SEVERAL times trying to get my fitting completed, but my appointments "dissapeared, " and finally I got fitted. They pinned a bustle, pinned the sleeves, pinned in cups, and I paid and signed for the work.

I went back this morning, bright and early to try on the gown and pick it up, as the alterations were to be completed on this date. They brought out my "dress" and I am thinking to myself "Looks dingy, " but I thought it might be the fitting room lighting, I will wait to see in the main lighting what it looks like.
I try it on. NOTHING had been done. Nothing. I ask for the Manager on Duty, to no avail. Had this been the first time I had had problems, I would not have been so upset. It is not a convienent location for me to drive to, and I had brought my sister in law with me, who is visiting from Alabama.Why Hadn't they called to let me know no work had been done?
45 minutes later the alterations manager finally goes to the back and looks again. I had to get very high handed and upset first, however, to get her to do this.
They had brought me the FIRST dress. It was hanging directly next to the REAL dress. Which fit wonderfully, except they had JILTED me on the bustle. One alterations lady was also trying to tell me I needed to have an INCH taken off of the hem! This is a gorgeous LACE gown, with beading, I had no need of such a hem at the first fitting, was wearing the same shoes, and had not shrunk. I lost it. I LOST it. My TWELTH time in the store, just for this gown, and now they wanted more money from me, and for me to come back, again. The bustle looked heinous. They used 4 buttons, not the 6 I had paid for, and it was not symetrical. It was frankly disgusting. I was in tears and shaking so hard, and the manager on duty finally came, an hour after asking for her.

I happen to be a store manager of a retail buisness.

Her being so late in coming was innappropriate. I don't care if she was with another customer, everytime I have been there I have had to wait to speak to a manager. I am not a Diva, but I deserve the same respect as others! Especially when I have a large bridal party, and tab! They got a lot of money from me.
I told her how she should have handled it, and I also told her how this had escaleted and most likely I would not have been so upset had she simply come to me in the begining and said "I know you;re upset, you are important, but I have one thing I *have* to clear up for someone else first" I am reasonable, and that would have been fine. Taking an HOUR to come is not reasonable.
HUGGING me when I was crying, and entering my personal space is also not appropriate, though it did shock me so much I stopped.She gave me a full body hug, not just a shoulder hug. She was the one who finally ordered the second gown for me, perhaps she felt it was OK. It was very akward.

She did say they would finish the bustle as I wanted it, they would do it immediately, and if I did want it hemmed they would do it for free (I demanded all of this, she did not offer it.)I should have demanded money back, actually but I am too nice. I did not get the hemmimg, as it was not needed, that other lady was trying to get money out of me. I ordered the LAST bridesmaids dress, they finished my gown, which is missing a lot of beading from their ROUGH handling of such delicate fabric, and I will be having someone else fix it.

I will NEVER go to David's again, I will never reccomend it to anyone. It was way too stressful. I would much rather have paid $2000 plus alterations for the same gown elsewhere, and received better service. Incidentally my gown was NOT on a huge sale, and I spent $1100 all together on it, plus EIGHT bridesmaides dresses.

I had an appouintment for everything except the first time I went, which Ironically, was the only good experience I had. The girl who helped me that day was wonderful and none of this was her fault. They have a POOR BUISNESS model, and are extreamly lacking in customer service, and I my health has directly been adversely affcted by their actions. It should not have taken 12-14 visits to get my gown. It should have taken 3 or 4, one or two to pick out, one or two fittings, one pick up. that's it! Ridiciulous.

I had a horrible experience with David's Bridal. I had heard their customer service was bad, but their prices were good. I thought the price was important ... The service was bad enough that I would pay the extra money and go with another store/designer if i did it again. They are hard to get in touch with by phone, their consultants do not know what they are talking about, and I waited forever after my appointment to try on dresses. The woman helping me was with me for a total of 10 minutes out of the hour I was there. She told me incorrect information that caused me lots of problems later on.

The store where we buy the wedding dress from should not stress the bride out. It is suppose to be a fun experience!! Planning a wedding is stressful enough!!

Got fitted for dresses & wanted a particular color. Asked about price and order and was told 6 wks, when time to order was told would take 12 wks!! I ordered dress and sash, etc.. Associate from store called the bride instead of myself to let her know some items were in and dress would take additional 4-8 wks. They failed to contact me as I PAID for the items. By the time I was aware of this, 3 weeks went by. Now I may not receive dress on time by the wedding due to their mistakes and unprofessionalism. They have no right to disclose info about my order to others, and should have contacted me and only me. They are rude and run the store like children. Unaware as to whats going on and continue to just say Im sorry as if its no big deal! Unprofessional in store/ph and online. They run the business like a 12 yr old! Called corp -Robyn Starner as she is sorry, irresponsible and take no blame for the stores mishaps!! She's so sorry and pitiful and claimed to be a manager! Corp office does not answer calls as u receive automated voice/not a live contact person...its all voice mail as they DO NOT handle problems over the ph, u may only write and wait forever to hear back. DB is sorry, pitiful, unprofessional and unknowlegeable crowd of misfits.