I will never buy ANYTHING or recommend ANYONE to David's Bridal. It was a joke!!! To say the least.. I am not even the Bride.. I am a Bridesmaid.. My best friend of 15years is getting Married in July.. And I ordered my bridesmaid dress in February (Not cheap either.. $150.00). I was told that I would receive a call when the dress arrived.. I called David's Bridal on Saturday April 18th, 2009 to see if my dress had arrived.. They told me that it has been there since March 26th.. And that an associate called me on April 3rd.. I NEVER received a call.. The lady on the phone continued to argue with me.. So I asked to speak with the Manager.. The Manager's name was Cindy.. She came on the phone and told me that she has no idea where the first associate got the information that I was called on April 3rd.. Stated that I should have received an email.. Then said oh wait.. It got kicked back.. There must have been a glitch in the system.. Complete Bull!!! I never received an email or phone call... I needed to get some alterations done to the dress and needed them to be done in time for the wedding.. I asked her how was I to be sure that they would be finished on time when my dress had been sitting in there store for 3 weeks without being notified... She said that she could make an appointment and the dress would be ready in time... Completely disregarded the issue at hand.. I told her that I would bring my phone records in to show that I had never been called.. Because the associate who is just marking a phone call should really get in trouble.. So we made an appointment for Monday April 20th at 6pm with Alterations. Cindy also told me to bring in my phone records cause she wanted to see them and get to the bottom of this.. I arrived at David’s Bridal at 5:35pm Monday April 20th.. We were already starting off on the wrong foot.. The first girl who I spoke to was busy having a conversation about the Motorcycle she drives.. So I walked around aimlessly for a little bit.. Then finally she asked me if I needed help.. I told her I had an appointment with Alterations at 6.. She told me to go on back there.. I ask her to go back where?? She said to Alterations.. I then said I had never been there, therefore have no idea where that was.. So she walked me back.. On our way back there I asked her if Cindy was there.. And she said no that she left for the day.. So now I am upset.. I can see where this is leading too.. The Alterations lady was AMAZING to say the least.. Very polite, Charming, Friendly, Understanding, and Welcoming. However as soon as I got into my dress... I noticed a HUGE patch of scratches on the dress.. The alterations lady told me it might be chalk or dust from the line she was making at the bottom of the dress for where it needed to be.. So she tried to remove it with a chemical.. When that didn’t work she went up to the front of the store and came back about 10 minutes later.. Said that they will order me a new dress and it will arrive some time in June.. I told her to tell them not to order it cause the wedding is in July and that wouldn’t be enough time to get the dress altered.. HOWEVER IF I HAD BEEN NOTIFIED WHEN MY DRESS HAD FIRST ARRIVED.. EVERYTHING COULD HAVE WORKED OUT BECAUSE WE WOULD HAVE HAD 3 EXTRA WEEKS TO WORK WITH.. NEVER WILL I EVER BUY ANYTHING FROM DAVID'S BRIDAL AGAIN.. NOR WILL I RECCOMEND ANYONE DO..

i recently went to Davids Bridal for a dress for my sons wedding. When i first arrived there was only one other person in the store, no one asked if i needed help. As i was looking for a dress 3 or 4 young girls came in and the sales ladies rushed to help them as they did for 2 other women. MY HUSBAND was finding dresses and bringing them to me. This was not his job. The only time I encountered anyone was when myself and my husband finally found a dress that wasn't marked on, zipper ripped or dirty looking(worn) that i wanted to buy did a sales person ask me if needed any help. I was at the checkout counter when asked . It was too late we had been in the store for about an hour. I even called to make sure they had the style, size and color that i wanted that morning. I will not go back there for my next dress.

Upon being hired I was told I would be paid commission on top of my base pay.
After two weeks of work and selling a lot of dresses I was told they could not pay me my commission because I made to much money. Now I don't know what to do or who I can to complain to about this, does anyone know what can be done.

I will never refer any bride to go to Davids Bridal. I went and ordered my dress from Davids Bridal in October and was told it will be expected to arrive in about 6-8 weeks. I went to this store on three separate occasion and no one informed me that my dress has arrived. About two days ago I take the rest of my bridesmaid to get there dresses and as we were in the process of wrapping up the sales associate asks me if I would like to pick my dress up. I was puzzled because this was the first time I ever heard that my dress has arrived. So asked her when did my dress arrive and I was told it arrived in October therefore, my dress has been sitting in this shop for two months and I was never informed. Then I was told I would be contacted by one of the managers and still have not received a call but what should have I expected they let my dress sit there for two months so I knew the manager would not have called. I am still in the process of getting to the bottom of this situation but as far as there customer service they failed.

Wedding Gown/David's Bridal

I myself have had the worst experiences with this "All sales are final" policy place. I purchased about $1400 worth of stuff on my own not including my wedding party! Turns out me and the groom didn’t make it, so the wedding was off! Our event was set for September 6th 2008. I was not aware once you walk out that door that all sales are final, but if you have the merchandise in the store or if it hasn’t been ordered you get all your money back. IF you do happen to walk out with it you can only take it back and exchange it, what in the world do they have for me in that dollar amount? Hello! Besides that I was able for 2 of my girls from the wedding party to recover their money as for the other 2 women I took a loss on my behalf $200 and my ex the same for 2 of his on his side of the party. Not only that to top it off recently I was in a local restaurant with some friends having dinner, and I happened to notice an employee by the name of Alex, there. He you can tell was talking about me because the entire group he was with turned to look at me! Once half of his group at the table left he took it amongst himself to sit next to us! Disclosing my personal and hurtful experience to me in front of my friend stating that is policy that I can just sell it on eBay blahblah, I was so embarrassed and infuriated about that sensitive subject. I even left crying from the restaurant. I filed a complaint to a Robin Starner; she claims it will take 24hrs to investigate. Per the Attorney Gen. Here in SFNM, he says to file a harassment complaint against that individual. I feel also for that its invasion of the Privacy Act and should be reimbursed for all my money having to endure that non-sense with this lousy place to do business! I just want my money and to be on my merry way and move on from this horrifying experience of unprofessional business ethic!