I went today for a fitting for a bridesmaid dress. the manager of the alterations dept wanted to charge me TWO times what I paid for my dress for alterations! She was rude and tried to convince me that the dress fit fine-EVEN though the sleeves fall down and it is aprox 2" to big in the waist hips bust and sides! She told me that its the brides' day anyway!!! I will NEVER go there again! AVOID at all costs! go to a real tailor!

I totally agree with the customer service at Davids Bridal. I got my bridal, flowergirl, and bridesmaid dresses from there, which I would never recommend to anyone. I called davids bridal because the color of the bridesmaid desses did not match with the color of the tuxedo vests. They were suppose to be a beige color and ended up being more gold. Although the color of the dresses were suppose to be a beige color. My mom and sister went to go pick up the dresses up and brought them to me. The color was nothing like what they showed me. Now they will not let me exchange them for another dress. They told me there sales are final and couldnt exchange the dress when it was there fault in the first place!!!

They were all great helping me pick out the things I would need on my wedding day, helping me match and I found the perfect dress. It was wonderful, I had ladies dressing me, undressing me and I felt like a princess, or barbie. They did a wonderful job. I come back the next day to purchase my things and the women who helped me gathers everything on my chart that I wanted. I checked sizes and whatnot, not knowing I was supposed to inspect everything right there, assuming I would get what I paid for. I spent 1, 000 dollars and my shoes have stains from someones dirty feet! My crown is bent, and my bra at the waist line is stretched out where the bend is. The shoes I had tried on had the plastic protection at the toes, these have been worn to death. What happened to the crown?! I've bent it back to shape... The bra fit me perfectly even when I was taking it off when I tried on my dress, I did not do this. I called and the women argued with me, how was she to know I didn't do these things?! I haven't got my dress yet why would I wear the bra and shoes?! I only wanted to exchange shoes for a pair that haven't toe stains in them, a pair I paid for and rightfully should have received. Shouldn't you get new items or at least the ones only you tried on, or clean ones. the dirty ones should be for people who come in to try everything on. They are careless when it gets to the point of you paying. long as they are getting your money. Hopefully they don't screw up my dress, it will be there in 2 months and they said they will call.

I ordered over the phone and went to pick up my dress, etc... They could not find anything. Everything was scattered all over the store... It took an hour for them to find my dress, wrap etc... And could only find one shoe!!! Then the lady was extremely rude. I asked her if i could get free/discounted alterations. She just looked at me, with disgust... Oh, No!! We couldn't possibly do that!! Terrible, terrible service!! I am going to tell everyone i know to stay away from there! Thats for sure!!!

My entire wedding day could have been ruined! I went to Davids Bridal last May to pick out my dress. I actually had a pretty good time doing so. I found the perfect dress, and best of all, it FIT perfect too! I was so excited that i did not need to spend extra money on alterations. The only problem with the dress is that there was a black string under the fabric , but my consultant said that she was taking the dress back to the seamstress to remove it. She came out in about 5 mins, and said it was removed. The dress was bagged up and i sent it home with my maid of honor. (I live with my finance, so i didn't want it at my house.) It is now Jan 2008. I was visiting my maid of honor, and she asked if i wanted to see my dress. I said sure, so then i tried it on. I COULDN'T EVEN GET IT ZIPPED!!! There was NO way i gained that much weight in 8 months! I looked at the ticket, thinking... they couldn't have! But i was devastated to see that i had a completely different size then i tried on! What if it was my wedding day!!! Ok, so mistakes happen, i realize that, but instead of getting that little piece of string out of the dress, they just gave me a different dress, WITHOUT TELLING ME!!! AND GRABBED THE WRONG SIZE! We called immediately, but they said the manager was to busy for us, took our #, and said they would call the next day. But guess what? NO CALL. So the day after that i put in a call, and finally got through. The lady (who stated that she traveled for corporate) made me feel like it was my fault by saying, "well maam, the size in on your receipt". WHY WOULD I THINK TO LOOK AT THE SIZE ON THE RECEIPT WHEN I THOUGHT I WAS BUYING THE DRESS I HAD ON MY BODY!!! Not to mention, this store is a hike for me (2hrs). With gas costing 3.15 a gallon, it is gonna cost me another $30-$40 just to go pick it up. This is ridiculous. They should have offered to compensate for that. I wanted to complain to corporate, but they said there isn't a phone #. OK.What happened to customer service? They made a mistake, but pretty much blamed me for it. If i hadn't already had my brides maid gowns made to match, i would have demanded a refund. I have already told everyone i know about the lack of service i got from these people. I WOULD NOT RECOMMEND THIS STORE TO MY WORST ENEMY.