We purchased safety shoes and boots for express next-day delivery. They did not show up and we immediately sent emails and left voice message to cancel orders. No acknowledgement but payment of £119.90 and £66.85 went through on company business card. No refund showed up. Gave them the benefit of admin delays but two months later still nothing. I finally got through to the company after many days and was given verbal agreement on refund for one order. The other order was sent after I spoke to them about cancellation situation. I spent money to return goods to Davro and was told that there would be no refund as they had sent out the order. And as it was company purchase, they informed me that there is no contractual obligation to refund a business order. I am now into the third month trying to get refund. I am pursuing claim through HSBC business credit card. Davro Online/21st Century Staple & Nail Company by their action or rather inaction, has been UNPROFESSIONAL and UNTRUSTWORTHY. Davro is a sizable company which treat customers with contempt. They must not care about their reputation.