Horror- horror- horror! Our room was changed after I called to complain the toilet was filthy with feces, area around sofa and bed not vacuumed, sheets touching floor-not properly tucked (new policy it’s not mandated anymore??) as the manager explained and inspected first hand.

However, the second room, for a second time the maintenance person had to vacuum around the sofa and certain areas of the living room. The toilet had pubic hair, shower curtain infested with mold, cigarette lingering because the smoking floor was below us and it came thru the vent in the bathroom. I thought I was in a $10 dollar motel room.

This should have been a stress free weekend for my husband who is battling cancer and scleroderma. I did not or could not change hotels due to the holiday weekend and all were full. I requested for disinfectant, but the manager refused and informed me the staff had to do it. Sadly, the cleaning person was overwhelmed; handicap and I didn’t want to burden him. I took it upon myself to purchase a disinfectant and bleach cleaner, in order to do it myself, as I showed the manager when we check-out this morning. My stomach is still upset with this experience, which will be forwarded to all I am able to reach. Not only to my friends, family but also co-workers from the HHC institution under the Bloomberg administration, Consumers Affairs, Chamber of Commerce, especially the Leukemia and Lymphoma Society, Cancercare.org, Scleroderma.org with whom we are active members of. No one should have to thru this dreadful and disgusting experience.

Shame on your establishment for allowing such occurrences to hamper the little happy times we plan for our love ones who are chronically ill.