My complaint is about the Days Inn located in Chester, PA, next to Widener University. Address:

1300 Providence Avenue
I-95 S Exit 6
Chester, PA 19013
Phone 610-876-7211

I arrived on Friday morning at about 2AM, and found there to be no parking available in the hotel’s lot, and the only available parking was across the street in another business’ lot. I am a reasonable man, however, and I understand that certain situations can result in inconveniences like this.

My main complaint is about the attendant in the lobby, who was unfriendly and unwilling to do more than the bare minimum. He showed no courtesy, tossed my key on the counter, and did not direct me to the room. When I asked for directions to the room, he said “upstairs”.

I had reserved two nights in advance, but I decided not to remain the second night. I checked out early that morning and asked to cancel my reservation for the following night, which the same attendant said was impossible. I had gotten some discount by reserving two nights in advance, and he was unwilling to do anything for me to remove the following night, citing some policy on the website that I have not been able to find.

I will not stay at another Days Inn, and I have informed my 68 employees, each of whom travel and stay in hotels daily, that my accounting department can no longer reimburse them for receipts that come from hotels that participate in the Trip Rewards program, due to problems with their reservation policies.

Chad B. Hedgcock