I was traveling through AL and stopped at this hotel. I loved the computer in the Lobby except they had no light by the computer and you couldn't see it at night. Despite me voicing a complaint nothing changed (they had a light but it didn't work).

With the room came free breakfast and I heard the staff making a comment how they wished the guest would quit eating the breakfast because they have to keep putting it out and they didn't want to do that. Then why have free breakfast if staff is too lazy to do their job.

I also heard 2 employees make the statement that they hated their jobs because of some of the guests that stay there. Then why don't they quit. Without the guest they would have no job.

I stayed 1 night in the room. Upon checkout I asked them 3 times for a receipt for my room and I was told every time that they had no credit card number or payment info in the system so there would be no charge. 3 times i was told this. Within 24 hours my credit card had been charged for that stay ($130). I didn't mind paying for my room because the room was really nice but it's the fact that I was told there would be no charge..not once not twice but 3 times.

The pool was closed for repair (summer time). Staff was just really rude. Whenever I asked for directions they got upset because they had to assist me. I asked for things I forgot like shampoo. I was told they would bring it down. 5 hours later I went and got it and then I had to wait for a few minutes while they found some. Why do they have signs in the room that says to ask for them if they don't want to have to get it.

Not only did they make sure the guest heard that they were not supposed to eat the breakfast but also that they wished some of us would not stay there. They only want guest apparently who they don't have to see, talk to or assist in any way.

Days inn used to be a great place to stay but now most of them are owned by foreigners who really don't care about their hotels or their guests.

Days Inn has really dropped over the years in customer satisfaction.

It is in a good location and all but use caution with staying here. If you have a dog there is a big fee attached..I had a service dog with doctor papers and I was charged a pet fee of $50. Then they complained when I had him with me in the lobby. He is a service dog..and I had to leave him in the room.

I have worked as a General Manager for several Days Inns for 20 years, and have over 30 years of experience in the lodging industry. I have to say that these complaints are appalling. I have no doubt that they are true. There are disreputable managers & owners, and crappy rude employees all across the board, whether at a high priced chain or budget chain. There is no excuse for rudeness, ever, even when the guest is calling me or a member of my team everything but a child of God. There are things we can't control, but we do the best we can under the circumstances, and always try to make it right for the guest. I can't control when a storm comes through and takes out the cable, or the hot water tank explodes, or hail damages a guest's car; if you leave your laptop & your purse on the front seat of your car and go to sleep, I can't control a crime of opportunity; my security guards walk all night but can't stand guard over just your car. There is no excuse for a dirty room. There just isn't. Even if the owners of the property aren't doing their part & providing the tools to keep the property in great condition, a manager is still responsible for cleanliness. There is always a way! We have routines in place for preventive maintenance, for bedspread washing, carpet shampooing, mattress flipping & replacement, drapery drycleaning, etc. We keep our grounds clean, trash picked up & lawns mowed. We always, ALWAYS try to put our best face forward for our guests. It should be said then, that guests lie; that's a sad fact. I have been told that an ice machine doesn't work, they want their money back; I will walk to the machine with the guest...guess what, it works! I have even been expected to refund a room charge because the guest didn't understand that I can't control mosquitos flying and biting outside. I have been told all manner of tales, most of them scams. My staff is trained to go out of their way to make a guest comfortable; then the guest calls the complaint hotline and says their room was dirty, had no pillows, whatever, but that guest never said a word to the staff after arriving in their room, and never said a word at checkout. There are procedures to file complaints with Days Inn; understand please that each property is individually owned, franchised from Wyndham Worldwide/Days Inn; do not blame all Days Inns for what happened at one. Call the Days Inn hotline, register your complaint; it will be handled either by the property or by corporate staff. As for guaranteed reservations & non-refundable cancellations, I would remind you to note whether you are booking through a 3rd party reseller such as Hotwire or Expedia; they have policies for no-refunds because they are deep-discounting; at the property level, we cannot fix something they screwed up, and we can't match their rates; just because you saw THEIR rate online doesn't mean I can give it to you; you have to book THAT rate through THEIR website. Please read everything carefully before booking online, make a paper printout of your reservation with the confirmation number; without that number, I can't do anything to help you with a situation. Also, if the signs say "no smoking" or "no pets", please abide by that; we get complaints all the time when our guests ignore OUR policies and diminish the experience of the next guest. And please, if you do have a problem, please present it in a civil way, face to face if possible, immediately, so that it can be handled immediately! I can't fix a burned out light bulb 20 days after you check out and decide that this one thing "devastated" your vacation. Thank you for allowing me to have my rebuttal, and on behalf of the other managers/owners who actually give a crap about the business of hospitality, I apologize for the awful things you have encountered.

My wife and I travel tru Knoxsville Tn at least 2times a year, and have for over 10 years. going from Ohio to Florida. We have always stopped at the Tn welcome center, thinking if the state was passing out books with coupon's in it the motel's must be on the up and up. (wrong) We found a Days Inn at 5335 Central avenue pike Knosville Tn. 37912. For $39.00 with a in door pool and hot tub. After checking in and placing our bag's in the room my wife and I went to the pool. After returning to our room my wife took her money out of her purse and counted it. She found she missing 2 $50.00 bills, upon checking my money in my bilfold I was missing 2 $20.00 the rest of our money was their. I went to desk and asked the desk clerk John for the Knoxsville police dept phone number? John asked why? I told him we had been robbed of $140.00. John stated that count not be because their was tv.camera's all over and he would look at the tape and get back with me. I returned to the room. After some time and not hearing from John my wife went to the front desk and asked John if he had looked the tape? He told her he could not they was locked in the mgr office. It would tomorrow afternoon before he would be their. John stated he could not call the mgr either.John then gave her the phone number to the Knoxsville police dept. As I was making the report over the phone the young lady taking it said thing's didn't sound right, she asked me to hold on. When she returned to the phone she stated she had just talked to John and he stated no one was in the room but he and us. That we asked him to check on water running in the bath room while we was at the pool. This we never did ask him to go to our room. After making the report, we went to the desk. I asked John why he told the police we asked him to check our room? John looked at us and said "I can not beleive you two don't remember asking me to check your room"After some heated word's we returned to our room. After talking about it we went to the front desk and talked to the lady their. John had left for the night. We told the lady we was not staying their and asked for a refund. She did that. How ever Days Inn placed a $57.00 hold on our account even tho the room was $39.00. It took over a week before Days Inn removed the hold. We have talked to Corporate Days Inn. We was told they could not do any thing about it Days Inn is a franise in knoxsville. We told them we have since found out that John was a convicted felon in Tn for house theft. Corporate stated all that is up to the ownner of the franise. The ounner of Days Inn in Knoxsville has never talked to us. He has passed information to us thru his office mrg. His hole answer to our problem was for us to stay in his Inn free for a night. YES we will go back and stay in that same room where John a convicted felon is still working so he can rip us off again. Oh I forgot the holiday's are comming up. Don't trust that book's of cupon's that the state of Tn. pass's out at their welcome center's. I get feeling that maybe Tn is saying welcome to Tn where you will be ripped off, and no one care's. We know we will never see our money but how many other people have been ripped off by John in the one and a half years he has worked their at Days Inn. He still works their. remember don't stay in Days Inn they don't care that their ownners hire convicted felon's and people get ripped off. FOR SURE DON'T TRUST COUPON'S THE STATE OF TNN PASS'S OUT. FOR SURE DON'T STAY AT DAYS INN 5335 Central avenue pike Knosville TN> 37912

This is a letter I sent to the general manager. Five days have passed and she could care less to respond:

Karmen Klema
General Manager
2200 Northwest Blvd.
Coeur D'Alene, ID 83814


Dear Karmen,

I am writing this email in regards to my recent stay at the following Days Inn in Coeur D'Alene.

On October 23, 2009, I planned at trip to Spokane. Along the way, it was in my best interest to stay at a local hotel since I do live in Missoula, MT. Therefore, I decided to conduct some research on a facility that would be best. I did go to Travelocity.com to search for hotel prices and hotels in the area. I did see through my search that your facility had a hot tub, sauna, wireless connection and fitness facility. I thought it fit all the criteria that I was searching for and at a better price compared to other hotels in the area. Once I found that your hotel best fit my criteria, I decided to call the hotel directly and not pay through Travelocity. Therefore, I called to make reservations and spoke with Liz, the manager. I asked several questions regarding your facility and was told that the hot tub, etc. would be available. We also spoke about other amenities which included free wireless internet. I thought this would be the best place as I went through the pictures and thought it looked nice enough and had everything that I was interested in. I also paid in advance for the hotel's special no refund rate. At that moment, I would have appreciated Liz' honesty to let me know that there was no longer a fitness facility. Please see the pictures below. To my disappointed, after checking into your facility, I thought it would be great to get in a workout. I got dressed and went to search for the fitness facility, to my surprise I could not find it. I then went to the front desk and asked and was informed you no longer had one. I let the clerk know then I was not happy as that is one of the main reasons I chose that hotel. He told me that the equipment kept rusting and they were removed. Well, the picture below was very misleading. He told me he could not help me as I had already paid for the room and he could not do anything about it. He suggested I speak to Liz, the manager, in the morning. This however was not the only problem I experienced at your facility. After returning to my room, I signed on my laptop to they 'free' wireless connection. This also brought a disappointment as the connection was so slow that all the web sites kept 'timing' out on me.
The next morning also turned out to be a disappointment. The complimentary continental breakfast was less than satisfactory. Upon entering the breakfast area, the facility was a mess and the garbage can over-flowing. There was no waffle batter as it was empty and it looked as if no one was maintaining the area. Myself and another guest in the hotel had to let the front desk know that there was no waffle batter. Liz, the manager, was on the telephone and then decided to come in to pick up a few garbage items left on the counters, only to bypass the over flowing trash and went across the room to throw her garbage in another can. This is by no means is a way to impress any returning patrons!
Upon check out, I informed her (Liz) of my concerns, as I was told from the night clerk to do. Liz gave me the impression that she did not want to hear my concerns and then proceeded to inform me that the web site was wrong and that she would talk to them (the IT people) about making sure it is updated. She asked if I would like to keep the room on the credit card that I gave her (I told her the night clerk already asked and he charged me the previous night. I guess it was not. Interesting how the night clerk told me it was already paid for and he couldn't do a thing about it. I guess he also lied to me). She told me if I booked through a third party site that it wasn't the hotel's fault. I guess she forgot that I booked directly through the hotel as she pulled up my information. I also informed her that I couldn't get online because of the wireless problem. She proceeded to tell me that no other guest had complained. Just because they didn't complain doesn't mean there wasn't a problem. I use the same laptop at my residence and never have a problem signing onto my wireless connection. I did not receive a problem resolution from Liz, I just received one excuse after another. I then told her that I needed your information and that I would address my concerns with you as she was not concerned with making me feel any better with my experience. As far as I am concerned this is unacceptable customer service and definitely a reason not to stay at your facility again! I am in firm belief that if you want returning customers that you do listen and you do problem resolve. I am not a person that will stop by your facility once, but have the opportunity to do so frequently as I only live a few hours away and travel this route frequently.
I am hopes that you will listen to my concerns and address my complaints.

I have since decided that I will never stay at another Days Inn ever!! After further research, I see that I am not alone an Days Inn should be ashamed for not following up on anybody's complaints. If I ever receive another phone call asking to join Wydam rewards, they will get an ear full and they can shove their hotels where the sun doesn't shine.

If this is a Days Inn...it appears that I'll never make another reservation at any Days Inn Hotel ever again...

What a dump! Out of 60+ rooms, there was, at best, 3/4 occupied...and if we got one of the better rooms...God help us as to the appearance of the other rooms...

It was such a pleasure approaching our room, with the broken, ugly
screen hanging on the outside of the window and the drapes open...

also overlooking the fabulous closed pool, with the puck water still
in it, not covered, not winterized.

Plus all the other rooms we passed had all there windows open as well...

the room seemed to be "ok", but with further review...the ceiling was dirty with marks on them, the drawer that the TV was setting on had
a sag in the middle of about 2", and the drawers couldn't open.

the sheets on the bed were "questionable"...

the bathroom hadn't been renovated since the franklin d roosevelt
administration!!! It looked terrible...attempting to shower was
horrid, the water was discolored and smelled terrible! the shower drain was clogged and took over an hour to drain.

the towels, and hand towels had ugly stains on them...again, had to be years old and used too many times!!!

the faucet was the wrong unit for the basin...

the front door looked as if it was broken in, and the bathroom door didn't look much better!!!

the "breakfast" was, at best, passable...but very cheap appearance, and low quality food items...the toasted had to be at least 20 yrs old and rusty!!!

the Days Inn should be ashamed of themselves to even have their name on the "flop house", plus the sign said the best deal around!!!

R P Metz
[email protected]